IVR Self-Service Software Intern — 11-Week Paid

T-Mobile US Inc.; Overland Park (KS); On-site; USD 37,000 - 69,000; Full time

Benefits offered by this job

Relocation assistance

Paid internship

Mentorship

Job summary

T-Mobile USA, Inc. offers an 11-week paid learning internship focused on real work and mentorship. You will work on IVR self-service experiences, developing and updating call flow logic, and creating automated test cases that ensure reliability across releases.

You’ll join a team that values curiosity, proactive learning, and collaboration, with mentors guiding your growth and hands-on projects that have real impact on production systems.

Qualifications

• Software development experience through coursework, projects, or internships.
• Self-directed: able to work from minimal direction and proceed independently.
• Positive attitude and genuine curiosity in learning.
• Must have one or more course(s) remaining in a Bachelor's or Graduate degree program post internship.

Responsibilities

• Implement new and improved IVR self-service experiences alongside senior engineers.
• Develop and update call flow logic, following team coding standards and code review practices.
• Help create automated test cases that keep call flows reliable with every release.
• Participate in sprint ceremonies and use call data to understand how your work performs.

Skills

Software Development

Self-directed

Communication skills

Curiosity to learn

Education

Bachelor's or graduate degree program with courses remaining

Job description

T-Mobile USA, Inc. offers an 11-week paid learning internship focused on real work and mentorship. You will work on IVR self-service experiences, developing and updating call flow logic, and creating automated test cases that ensure reliability across releases.

You’ll join a team that values curiosity, proactive learning, and collaboration, with mentors guiding your growth and hands-on projects that have real impact on production systems.