IVR & Genesys Integration Analyst — Agile

Compunnel, Inc.; Atlanta (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

A leading technology firm in Atlanta is seeking an experienced Business System Analyst to support contact center integration projects. The role requires strong analytical skills, experience in Agile environments, and the ability to translate business requirements into technical solutions. Candidates should have 5+ years in project delivery and familiarity with Genesys or similar platforms. This position offers an opportunity to shape effective solutions within a dynamic team.

Qualifications

• 5+ years of experience in project delivery as a systems or business analyst.
• 3+ years of experience working on Agile teams delivering digital products.
• Strong understanding of systems development methodologies.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements.
• Develop user stories, workflows, and documentation in Agile.
• Support integration projects for contact center systems.

Skills

Strong analytical skills

Experience in Agile environments

Communication skills

Knowledge of SQL

Familiarity with Genesys or similar platforms

Education

Bachelor’s degree in a technology-related field

Tools

JIRA

Job description

A leading technology firm in Atlanta is seeking an experienced Business System Analyst to support contact center integration projects. The role requires strong analytical skills, experience in Agile environments, and the ability to translate business requirements into technical solutions. Candidates should have 5+ years in project delivery and familiarity with Genesys or similar platforms. This position offers an opportunity to shape effective solutions within a dynamic team.