IVR & Conversational AI Consultant

Infosys Limited; Charlotte, Northern (NC, KY); Ibrido; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Disability coverage

Health & Dependent Care Accounts

Insurance (various)

401(k) plan

Descrizione del lavoro

Infosys Limited is seeking a Technology Consultant 2 to drive digital transformation for telecommunications, media, and technology clients. The role emphasizes IVR, conversational AI, and enterprise contact center solutions, with leadership across project governance and cross-functional teams.

The position involves documenting requirements, guiding design decisions, coding updates, code reviews, test strategy, and user training, while ensuring reliability and knowledge sharing across projects.

Competenze

• Strong knowledge of IVR technologies, conversational AI, and contact center platforms.
• Experience with enterprise contact center solutions listed: DRM (ICX), GECX CX Agent Studio, Google Cloud CES, Dialog AI.
• Proven experience leading project governance reviews, customer meetings, and service performance discussions.

Mansioni

• Contribute to requirements elicitation by documenting parts of business requirements.
• Facilitate design discussions and document decisions to guide the technical team.
• Participate in coding and integrate new features while maintaining stability.
• Conduct code reviews and maintain code repositories.
• Implement test strategies and coordinate bug fixes.
• Develop user training, documentation, and support frameworks.
• Resolve production issues and propose preventive strategies.
• Maintain detailed records of code, testing techniques, and support activities.

Conoscenze

IVR technologies

Conversational AI

Customer interaction platforms

Team leadership

Formazione

Bachelor’s degree

Strumenti

DRM (ICX)

GECX CX Agent Studio

Google Cloud CES

Dialog AI

Eval Engine

Avaya contact center

Kiro

Claude

Descrizione del lavoro

Infosys Limited is seeking a Technology Consultant 2 to drive digital transformation for telecommunications, media, and technology clients. The role emphasizes IVR, conversational AI, and enterprise contact center solutions, with leadership across project governance and cross-functional teams.

The position involves documenting requirements, guiding design decisions, coding updates, code reviews, test strategy, and user training, while ensuring reliability and knowledge sharing across projects.