IVR Backend Engineer — Java, Microservices & AI Voice

TechDigital Group; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

TechDigital Group in Cleveland, Ohio is searching for a skilled backend developer proficient in Java/J2EE to enhance their IVR and telephony systems. Candidates should possess strong experience with microservices and REST/SOAP Web Services, alongside knowledge of IVR platforms like Genesys and telephony tools such as Twilio.

The role demands expertise in database management with SQL, particularly with Oracle and PostgreSQL. Familiarity with CI/CD practices and cloud deployment is also essential, making this a challenging yet rewarding opportunity for a developer looking to work on cutting-edge technology.

Qualifications

• Strong expertise in backend development with Java/J2EE.
• Experience with microservices architecture.
• Understanding of IVR systems and telephony platforms.

Skills

Java/J2EE

Spring MVC

Microservices

REST & SOAP Web Services

SQL

Tools

Git

Maven

Jenkins

Docker

Job description

Top Skill(s):
1. Java/J2EE – strong expertise in backend development.
2. Spring MVC & Spring Boot, Micro Services
3. REST & SOAP Web Services

Core Development Skills:
• Java/J2EE – strong expertise in backend development.
• Microservices
•Struts Framework – understanding and experience maintaining legacy systems.
• Spring MVC & Spring Boot – for building scalable microservices and APIs.
• REST & SOAP Web Services – API creation and consumption.
• JSON/XML data handling.
• Front End: JavaServer Page for VoiceXML (JSV) and Java server page.

IVR/Telephony:
• Understanding of IVR call flows, SIP
• Experience with IVR platforms such as Genesys and cloud telephony (e.g., Twilio, Google Dialogflow).
• Familiarity with speech recognition (ASR) and text-to-speech (TTS) engines

Database:
• Strong SQL skills with Oracle and PostgreSQL.
• Experience with stored procedures, indexing, and query optimization.

Build & Deployment:
• CI/CD experience using Git, Maven, Jenkins, or similar tools.
• Basic knowledge of Docker and cloud deployment (GCP).

Preferred Skills
• Migration of IVR applications from monolithic Struts apps to Spring Boot microservices.
• Knowledge of AI-driven conversational IVR solutions.