ITSS-NOC Technician

Experis (Austria); Louisville (KY); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Weekly pay

Health Savings Account

Job summary

ManpowerGroup is seeking a NOC Technician to support day-to-day IT operations in Louisville, KY. The role focuses on ensuring infrastructure reliability, security, and performance, with the ability to clearly communicate technical information to both technical and nontechnical partners.

The candidate will install, configure, and troubleshoot server hardware and software, monitor system performance, and contribute to process improvements within a structured environment.

Qualifications

• Bachelor's Degree or 3 years of network operations experience.
• Broad IT experience, preferably in a large corporate environment.
• Ability to communicate highly technical information clearly to both technical and nontechnical personnel.
• Experience working within established policies and procedures, with the ability to support escalated or more complex work.

Responsibilities

• Install, configure, and troubleshoot server and non-desktop computer hardware, software, systems, and other resources in a data center, infrastructure, or centralized network environment.
• Follow prescribed guidelines and procedures while using independent judgment to analyze variable factors and resolve basic technical issues.
• Maintain access control, data integrity, and file system security across the computer/data center and infrastructure environment.
• Monitor, track, and record system performance and utilization metrics to support operational visibility and reliability.
• Recommend process improvements, hardware and software solutions, and participate in infrastructure or information technology projects as needed.

Skills

Troubleshooting

IT operations

Communication

Education

Bachelor's degree or equivalent experience

Job description

Our client's Network Operations Center (NOC) team is seeking a NOC Technician to join their team in Louisville, KY. As a NOC Technician, you will be part of the IT operations organization supporting day-to-day infrastructure reliability and performance. The ideal candidate will bring strong troubleshooting skills, a commitment to secure and accurate operations, and the ability to communicate technical information clearly to both technical and nontechnical partners—aligning successfully with an environment focused on continuously improving consumer experiences.

Job Title: NOC Technician

Location: Louisville, KY

Pay Range: $30/hr

What's the Job?

• Install, configure, and troubleshoot server and non-desktop computer hardware, software, systems, and other resources in a data center, infrastructure, or centralized network environment.
• Follow prescribed guidelines and procedures while using independent judgment to analyze variable factors and resolve basic technical issues.
• Maintain access control, data integrity, and file system security across the computer/data center and infrastructure environment.
• Monitor, track, and record system performance and utilization metrics to support operational visibility and reliability.
• Recommend process improvements, hardware and software solutions, and participate in infrastructure or information technology projects as needed.
• Overnight Rotating Shift - 6am - 6pm EST

What's Needed?

• Bachelor's Degree or 3 years of network operations experience.
• Broad IT experience, preferably in a large corporate environment.
• Passion for contributing to an organization focused on continuously improving consumer experiences.
• Ability to communicate highly technical information clearly to both technical and nontechnical personnel.
• Experience working within established policies and procedures, with the ability to support escalated or more complex work.

What's in it for me?

• Opportunity to support mission-critical technology operations through hands-on troubleshooting and monitoring.
• Work in a structured environment with clear procedures and the chance to apply independent judgment.
• Contribute to secure, reliable access control and data integrity practices in a centralized infrastructure setting.
• Visibility into system performance and utilization metrics that directly impact operational outcomes.
• Collaborate with management and top professionals/specialists to improve methods, techniques, and analytical approaches.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.