ITSP Analyst

Texas Health and Human Services; Austin (TX); On-site; USD 57,000 - 75,000; Full time

Benefits offered by this job

100% health insurance for full-time

Defined benefit pension

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services in Austin, TX is seeking an ITSP Analyst to support Eligibility and client-facing digital platforms. The Systems Analyst IV analyzes needs, documents requirements, and supports testing and production releases within AES, SISS, ITSP.

The role emphasizes effective communication with technical and non-technical stakeholders. The position is regular, full-time, daytime shift with up to 5% travel, not eligible for telework, and a monthly salary range of

Qualifications

• One year of professional experience documenting business processes and requirements.
• Experience translating operational needs into clear system specifications.
• Ability to create visual workflow artifacts (diagrams, swim-lane diagrams).
• Knowledge of eligibility systems and platforms is preferred.

Responsibilities

• Perform advanced systems analysis to define enhancements for eligibility programs.
• Translate business needs into functional specifications and design documents.
• Support testing, deployments, and release stabilization activities.
• Communicate risks and dependencies to project managers and stakeholders.

Skills

Stakeholder discovery

Workflow diagrams

Data analysis

Technical communication

Tools

TIERS

State Portal

YourTexasBenefits.com

Job description

Date: Oct 13, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: ITSP Analyst

Job Title: Systems Analyst IV

Agency: Health & Human Services Comm

Department: AES SISS ITSP

Posting Number: 22277

Closing Date: 11/12/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $5,098.66 - $6,701.75

Pay Frequency: Monthly

Salary Group: TEXAS-B-23

Shift: Day

Additional Shift: Days (First)

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11

ISM,IT,Z Prefix

Brief Job Description

The Texas Health and Human Services Commission (HHSC) is seeking experienced candidates for a Systems Analyst IV – ITSP Analyst position within Access & Eligibility Services (AES), Strategic Innovation and System Support (SISS), IT Strategy and Prioritization (ITSP). This role supports HHSC’s mission to connect Texans to essential services by performing advanced systems analysis work for eligibility and client-facing digital platforms. The Systems Analyst IV functions as an advanced individual contributor, performing systems analysis under general supervision with limited latitude for the use of initiative and independent judgment. The role analyzes business and system needs, develops clear documentation, supports testing and implementation activities, and provides practical recommendations to technical and non-technical stakeholders. This position does not have formal or informal lead responsibilities. The position supports systems including the self-service client portal (YTB), eligibility applications (SSP, TIERS, & TLM), and mobile application used by clients, and state office stakeholders.

Essential Job Functions (EJFs)

Systems Analysis & Solution Design (35%)

• Performs advanced analysis of business rules, user needs, and system requirements to identify and define system enhancements supporting eligibility programs.
• Translates business needs into clear functional and technical specifications, including business requirements, business rules, process flows, diagrams, mock-ups, and system design documents.
• Analyzes system needs, evaluates solution options, and recommends approaches aligned with operational, technical, and policy considerations.
• Develops clear visual process artifacts, such as workflow diagrams, process maps, and swim-lane diagrams, to communicate system behavior and business operations.
• Serves as a knowledgeable application and process resource for assigned systems.

Project Delivery & Lifecycle Support (25%)

• Collaborates with business stakeholders and IT teams to support initiatives across all phases of the system development lifecycle.
• Tracks assigned activities and deliverables and communicates status to project managers and team leadership.
• Participates in and supports testing activities, including user acceptance testing.
• Partners with support and release teams to plan, deploy, and stabilize production releases.
• Communicates risks, issues, and dependencies promptly to project managers and leadership.

Stakeholder Engagement & Communication (15%)

• Works closely with program staff and technical teams to document initiative scope, business needs, benefits, and expected outcomes.
• Communicates technical concepts in clear, plain language to non-technical audiences.
• Prepares written summaries, documentation, and presentations related to system functionality, process changes, and implementation impacts.
• Considers the client experience and relevant technical, functional, process, and policy impacts when analyzing solutions.

Documentation, Data, & Quality Support (20%)

• Develops, updates, and maintains high-quality system, technical, and operational documentation.
• Documents business requirements for data requests and assists with validating and distributing data in a clear, usable format.
• Performs validation and quality checks on system outputs and data products prior to release or distribution.
• Follows established documentation standards, processes, templates, and style guides and recommends improvements when appropriate.

Operational Support (5%)

• Participates in on-call rotation and provides after-hours or weekend support as needed.
• Performs other duties as assigned to support team operations and agency priorities.

Knowledge Of

Knowledge, Skills and Abilities (KSAs):

• Knowledge of eligibility systems and platforms, including TIERS, State Portal, DataMart, YourTexasBenefits.com, and mobile application.
• Knowledge of state and federal programs and regulations, including SNAP, TANF, Medicaid, CHIP, HTW, and MEPD.

Skill In

• Skill in facilitating stakeholder discovery to elicit and document business processes and requirements.
• Skill in developing visual workflow artifacts such as process maps, swim-lane diagrams, and system interaction diagrams.
• Skill in data analysis, validation, and interpretation.

Ability To

• Ability to analyze problems and develop practical, supportable solutions.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Ability to manage competing priorities, complete assignments with limited supervision, and exercise sound judgment.
• Ability to translate operational processes into clear, understandable visual models for technical and non-technical audiences.

Registrations, Licensure Requirements Or Certifications

• IIBA – Certification of Capability in Business Analysis (CCBA) – Preferred
• IIBA – Certification in Business Data Analytics (CBDA) – Preferred
• ABPMP – Certified Business Process Professional (CBPP®) – Preferred
• DAMA Certified Data Management Professional (CDMP) – Preferred

Initial Screening Criteria

• One (1) or more years of professional experience supporting processes involved in system or application development.
• One (1) or more years of experience producing technical, operational, or business documentation.
• At least one (1) year of experience analyzing data.
• Minimum of three (3) years of relevant professional experience in a closely related field.

Additional Information

• Candidates must reside in the State of Texas by their official start date.
• Visa sponsorship is not available for this position.
• Selected applicants must pass a background check and other required due diligence.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin