Associate Incident Manager - W2 Contract

AMISEQ; Dallas (TX); On-site; USD 57,859,200 - 68,880,000; Full time

Job summary

A technology firm is seeking an Associate Incident Manager on a W2 contract basis in Dallas, TX. The role involves managing IT Release Management, change management, and major incident management processes. Strong communication and stakeholder engagement are essential, along with 5+ years of related experience. The offered pay is between $40 and $45 per hour.

Qualifications

• 5 years of relevant Incident Management experience.
• Experience in Release Management and Change/ITIL Management.
• Strong skills in stakeholder communications.

Responsibilities

• Plan, coordinate, and lead deployments of major releases.
• Optimize processes and review with stakeholders.
• Lead implementation of process changes and change management cycles.
• Conduct release readiness reviews and go-live activities.

Skills

Incident Management

Release Management

Change Management

Stakeholder Communications

Job description

Associate Incident Manager - W2 Contract

Associate Incident Manager - W2 Contract

This range is provided by AMISEQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Direct message the job poster from AMISEQ

Driving Talent Acquisition for Fortune 100/500 clients across the USA, LATAM, EMEA, APAC and other global markets.

This person will be responsible for IT Release Management, change management, Infrastructure Upgrade project management, Major Incident Management, Environment Management, Deployment Management, Refresh Management & Information Security Compliance for Global IT Enterprise Applications in Equinix. The project involves working with various teams in IT to manage the security patching of various Operating System (OS), DB & Application, as part of Threat & Vulnerability Management (TVM).

Responsibilities

Uses agile methodologies to plan, coordinate, and lead deployments of major releases, weekly patches, and daily changes

Optimizes and improves processes and methodology and reviews with different stakeholders and impacted parties to make sure they are onboard with changes and implements those changes·

Leads implementation of process changes and change management cycles, Testing, Deployment and Support Planning

Reviews test, deployment, and support plans to ensure completeness and appropriate level of detail.

Ensures plans are communicated to stakeholders effectively. Leadership of release management teams, critical escalations, and driving issues to closure Release Management

Defines the annual release schedule and single global release plan that includes all projects aligned to specific releases· Responsible for all aspects of release management and execution, providing leadership and guidance to the release management and stakeholder teams·

Conducts Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews. Leads and coordinates Go-Live activities, including execution of deployment plans and checklists.

Proactively develops and maintains a strong knowledge of the systems related to Release Engineering and makes recommendations to improve the reliability, scalability, performance, or security of these systems as appropriate.

Qualifications

5 years of relevant Incident Management experience

Release Management

Change/ITIL Management

Stakeholder Communications

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Internet Marketplace Platforms, Software Development, and Technology, Information and Media

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