ITSM Engineer I: EMR & Service Desk Innovator

LiveOnNY Inc.; New York (NY); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

LiveOnNY Inc. is seeking an ITSM Engineer Level 1 to deliver first contact IT support for end users, with emphasis on fast resolution, courteous service, and SLA adherence. You will coordinate EMR access, contribute to IT modernization, and help manage budgets and vendor relations.

Ideal candidates have a helpdesk background, strong communication, and a strategic mindset to support LiveOnNY's technology needs while working from the corporate office in a fast-paced healthcare IT environment.

Qualifikationen

• Experience in a helpdesk or similar setting and strong customer service skills.
• Familiarity with ITIL practices and ITSM platforms.
• Excellent communication and troubleshooting abilities.
• Bachelor's degree or equivalent help desk experience in health-related field.

Aufgaben

• Provide first contact support via phone, portal or email and resolve end-user issues.
• Prioritize incidents and service requests to meet defined SLAs.
• Coordinate EMR access and act as EMR coordinator for multiple environments.
• Lead IT transformation initiatives and ensure data security and privacy.
• Participate in IT budgeting and vendor management as needed.

Kenntnisse

Customer service

Communication skills

Problem solving

ITIL familiarity

Leadership potential

Ausbildung

Bachelor's degree or equivalent

Tools

ITSM software

EMR systems

Jobbeschreibung

LiveOnNY Inc. is seeking an ITSM Engineer Level 1 to deliver first contact IT support for end users, with emphasis on fast resolution, courteous service, and SLA adherence. You will coordinate EMR access, contribute to IT modernization, and help manage budgets and vendor relations.

Ideal candidates have a helpdesk background, strong communication, and a strategic mindset to support LiveOnNY's technology needs while working from the corporate office in a fast-paced healthcare IT environment.