ITSM Configuration Manager – CMDB & Change Leader

Brooksource; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

Brooksource is seeking a Configuration Management Specialist to support an IT Service Management effort for the USTRANSCOM program at Scott Air Force Base, IL. The role focuses on identifying, tracking, and managing baseline configuration items across their lifecycle within an enterprise CMDB.

Responsibilities include planning and executing configuration control, data quality management, and change coordination; auditing and reporting; and collaborating with stakeholders to maintain

Qualifications

• Active secret clearance required at minimum.
• ITSM process experience using ITIL guidelines.
• Strong English communication and documentation skills.

Responsibilities

• Plan, identify, control, monitor and verify configuration items (CIs).
• Maintain CMDB data quality and relationships across the lifecycle.
• Process service requests and update CIs; coordinate changes.
• Identify and implement continual service improvement of CM practices.
• Conduct physical and functional audits and document results.
• Produce configuration status accounting reports and weekly activity.

Skills

ITIL Foundations

CMDB management

Incident Coordination

Data analysis

MS Office

Multi-priority management

Communication skills

Project lifecycle

Technical writing

Education

Bachelor's degree

Tools

CMDB tooling

Query-based reporting

Job description

Brooksource is seeking a Configuration Management Specialist to support an IT Service Management effort for the USTRANSCOM program at Scott Air Force Base, IL. The role focuses on identifying, tracking, and managing baseline configuration items across their lifecycle within an enterprise CMDB.

Responsibilities include planning and executing configuration control, data quality management, and change coordination; auditing and reporting; and collaborating with stakeholders to maintain