Configuration Management Specialist

Brooksource; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

Brooksource is seeking a Configuration Management Specialist to support an IT Service Management effort for the USTRANSCOM program at Scott Air Force Base, IL. The role focuses on identifying, tracking, and managing baseline configuration items across their lifecycle within an enterprise CMDB.

Responsibilities include planning and executing configuration control, data quality management, and change coordination; auditing and reporting; and collaborating with stakeholders to maintain

Qualifications

• Active secret clearance required at minimum.
• ITSM process experience using ITIL guidelines.
• Strong English communication and documentation skills.

Responsibilities

• Plan, identify, control, monitor and verify configuration items (CIs).
• Maintain CMDB data quality and relationships across the lifecycle.
• Process service requests and update CIs; coordinate changes.
• Identify and implement continual service improvement of CM practices.
• Conduct physical and functional audits and document results.
• Produce configuration status accounting reports and weekly activity.

Skills

ITIL Foundations

CMDB management

Incident Coordination

Data analysis

MS Office

Multi-priority management

Communication skills

Project lifecycle

Technical writing

Education

Bachelor's degree

Tools

CMDB tooling

Query-based reporting

Job description

Our client is seeking a Configuration Management Specialist to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will be responsible for the IT Service Management (ITSM) Configuration Management process to identify, track, and manage the baseline Configuration Items (CIs) in an enterprise environment through their lifecycle.

Responsibilities

• Responsible for planning, identification, control, monitoring and verification activities to achieve control of the IT system functional and physical asset CIs.
• Responsible for quality data management of the Configuration Management Database (CMDB) by ensuring that CIs are recorded from receipt to disposal, attributes and relationships are properly maintained.
• Work Service Request tickets daily. Complete actions in support of change requests to create or update CIs, and ensure attribute data and relationships to other CIs are accurate. Review incident records requesting CMDB update, prepare respective change records to coordinate and implement the update activity.
• Identify and implement continual service improvement of the asset and configuration management processes and procedures based on ITIL V4 framework.
• Work closely with organizational stakeholders to ensure the proper configuration standards for hardware, software, and documentation assets.
• Implement the configuration management processes and procedures according to the Enterprise Configuration Management SOP.
• Manage and facilitate Enterprise Configuration Control Board (E-CCB).
• Review released engineering change requests and data to ensure adherence to configuration management procedures and policies.
• Plan and conduct physical and functional audits utilizing various methods of inspection.
• Document audit results and ensure corrective actions to resolve discrepancies are completed.
• Identify, develop and maintain reports to support Configuration Status Accounting Reporting.
• Produce Weekly Activity Report

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience or 9 years of experience in lieu of degree

• ITIL Foundations (v3 or higher) certification
• Experience with query based reporting tool
• Speaks and writes fluent, grammatically correct English
• Must be organized and detailed oriented
• Strong analytical and problem solving skills
• Experience with MS Office to include Word, PowerPoint, Visio, Project and Excel
• Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment
• Strong oral and written communication skills across all levels
• Self- starter and problem solverAbility to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility
• Ability to become familiar with basic project management approaches, tools and phases of the project lifecycle.
• Technical writing and documentation skills.
• Configuration and change management experience working directly with/for a Government customer.

**Please Note

We will not be able to consider any candidate that does not currently hold an active secret clearance, at minimum.

Desired Qualifications

• MA/MS
• 10+ years of experience
• DoD TS/SCI clearance
• Knowledge of and/or experience with software and hardware discovery tools

Disclaimer:

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.