ITSM & Configuration Lead: Change, CMDB & Compliance

Flatter, Inc.; Clearfield (UT); On-site; USD 120,000 - 180,000; Full time

Job summary

Flatter, inc. is an ITSM and Configuration manager to support full lifecycle IT and cyber services for ICBM enterprise IT environments across on‑premises, cloud, and hybrid architectures.

The ITSM and Configuration manager will deliver scalable, resilient, and compliant services that maintain security, availability, and mission readiness as ICBMSD enterprise needs evolve. The position requires implementing change-management processes, maintaining a Government-approved CMDB, and ensuring RMF and

Qualifications

• BS degree in Engineering Management with 10+ years of relevant experience, OR MS with 7+ years, OR PhD with 4+ years.
• Knowledge of IT service management, change enablement, configuration management, CMDB governance, and baseline control.
• Experience administering automated ITSM workflows and producing auditable change and configuration records.
• Ability to evaluate technical risk, operational impact, readiness, and back-out planning.
• Working knowledge of NIST, DoD, RMF, and configuration-compliance expectations for enterprise IT services.

Responsibilities

• Implement and administer standardized change-management processes covering assessment, planning, testing, approval, scheduling, implementation, validation, and closure.
• Facilitate change boards and ensure each proposed change includes a risk assessment, impact analysis, implementation plan, test evidence, and viable back-out plan.
• Operate Government-approved workflow tools to enforce approval routing, risk scoring, scheduling, status tracking, and audit-ready records.
• Identify, report, and support remediation of unauthorized changes and configuration violations.
• Design, implement, and maintain a Government-approved CMDB as the authoritative source for configuration items, relationships, ownership, and status.
• Maintain version-controlled configuration baselines, use automated tools to detect drift, and coordinate remediation of exceptions within approved timelines.
• Ensure configuration changes and patches are validated in a controlled test environment before enterprise deployment.
• Generate configuration evidence, audit trails, reports, and technical artifacts that support RMF continuous monitoring and system assessments.

Skills

ITSM

Change enablement

Configuration management

CMDB governance

Risk assessment

Audit trails

RMF compliance

DoD/NIST familiarity

Education

BS in Engineering Management

MS in Engineering

PhD in related field

Job description

Flatter, inc. is an ITSM and Configuration manager to support full lifecycle IT and cyber services for ICBM enterprise IT environments across on‑premises, cloud, and hybrid architectures.

The ITSM and Configuration manager will deliver scalable, resilient, and compliant services that maintain security, availability, and mission readiness as ICBMSD enterprise needs evolve. The position requires implementing change-management processes, maintaining a Government-approved CMDB, and ensuring RMF and