ITSM and Configuration Manager

Flatter, Inc.; Clearfield (UT); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Flatter, inc. is an ITSM and Configuration manager to support full lifecycle IT and cyber services for ICBM enterprise IT environments across on‑premises, cloud, and hybrid architectures.

The ITSM and Configuration manager will deliver scalable, resilient, and compliant services that maintain security, availability, and mission readiness as ICBMSD enterprise needs evolve. The position requires implementing change-management processes, maintaining a Government-approved CMDB, and ensuring RMF and

Qualifications

• BS degree in Engineering Management with 10+ years of relevant experience, OR MS with 7+ years, OR PhD with 4+ years.
• Knowledge of IT service management, change enablement, configuration management, CMDB governance, and baseline control.
• Experience administering automated ITSM workflows and producing auditable change and configuration records.
• Ability to evaluate technical risk, operational impact, readiness, and back-out planning.
• Working knowledge of NIST, DoD, RMF, and configuration-compliance expectations for enterprise IT services.

Responsabilités

• Implement and administer standardized change-management processes covering assessment, planning, testing, approval, scheduling, implementation, validation, and closure.
• Facilitate change boards and ensure each proposed change includes a risk assessment, impact analysis, implementation plan, test evidence, and viable back-out plan.
• Operate Government-approved workflow tools to enforce approval routing, risk scoring, scheduling, status tracking, and audit-ready records.
• Identify, report, and support remediation of unauthorized changes and configuration violations.
• Design, implement, and maintain a Government-approved CMDB as the authoritative source for configuration items, relationships, ownership, and status.
• Maintain version-controlled configuration baselines, use automated tools to detect drift, and coordinate remediation of exceptions within approved timelines.
• Ensure configuration changes and patches are validated in a controlled test environment before enterprise deployment.
• Generate configuration evidence, audit trails, reports, and technical artifacts that support RMF continuous monitoring and system assessments.

Connaissances

ITSM

Change enablement

Configuration management

CMDB governance

Risk assessment

Audit trails

RMF compliance

DoD/NIST familiarity

Formation

BS in Engineering Management

MS in Engineering

PhD in related field

Description du poste

Description

Flatter, inc. (Flatter) is an ITSM and Configuration manager to support full lifecycle IT and cyber services required to operate and coordinate for the support, defense, and sustainment of ICBM enterprise IT environments across on-premises, cloud, and hybrid architectures. The ITSM and Configuration manager will deliver scalable, resilient, and compliant services that maintain security, availability, and mission readiness as ICBMSD enterprise needs evolve. The ITSM and Configuration manager will provide proactive and reactive support across the functional areas.

Position Summary

Flatter, inc. (Flatter) is an ITSM and Configuration manager to support full lifecycle IT and cyber services required to operate and coordinate for the support, defense, and sustainment of ICBM enterprise IT environments across on-premises, cloud, and hybrid architectures. The ITSM and Configuration manager will deliver scalable, resilient, and compliant services that maintain security, availability, and mission readiness as ICBMSD enterprise needs evolve. The ITSM and Configuration manager will provide proactive and reactive support across the functional areas.

Essential Duties and Responsibilities

• Implement and administer standardized change-management processes covering assessment, planning, testing, approval, scheduling, implementation, validation, and closure.
• Facilitate change boards and ensure each proposed change includes a risk assessment, impact analysis, implementation plan, test evidence, and viable back-out plan.
• Operate Government-approved workflow tools to enforce approval routing, risk scoring, scheduling, status tracking, and audit-ready records.
• Identify, report, and support remediation of unauthorized changes and configuration violations.
• Design, implement, and maintain a Government-approved CMDB as the authoritative source for configuration items, relationships, ownership, and status.
• Maintain version-controlled configuration baselines, use automated tools to detect drift, and coordinate remediation of exceptions within approved timelines.
• Ensure configuration changes and patches are validated in a controlled test environment before enterprise deployment.
• Generate configuration evidence, audit trails, reports, and technical artifacts that support RMF continuous monitoring and system assessments.

Security Compliance and Performance Expectations

• Perform work within authorized Government policies, plans, processes, tools, and environments across on-premises, cloud, and hybrid architectures.
• Protect Government systems and data at the assigned classification and impact level, and maintain the required clearance, special access, privileged-access approval, and DoD 8140/8570-aligned certification.
• Document work, decisions, risks, issues, and resolutions in Government-approved systems and support audits, quality reviews, and monthly status reporting as directed.
• Participate in Government-directed training, modernization initiatives, working groups, surge support, and continuous process improvement activities.

*This position is in support of a proposal

Requirements

Required Education and Experience:

• BS degree in Engineering Management, Systems Engineering, Industrial Engineering, Aerospace Engineering, Mechanical Engineering or related field and 10 years of experience, OR
• MS degree and 7 years of experience, OR
• PHD and 4 years of experience
• Knowledge of IT service management, change enablement, configuration management, CMDB governance, and baseline control.
• Experience administering automated ITSM workflows and producing complete, auditable change and configuration records.
• Ability to evaluate technical risk, operational impact, implementation readiness, and back-out planning.
• Working knowledge of NIST, DoD, RMF, and configuration-compliance expectations relevant to enterprise IT services.

Preferred:

• Ability to obtain and maintain certifications as required by current versions of AFMAN17-1303, DoDI 8570.01 -M, and other applicable laws and regulations
• Professional Engineering License, desired
• Systems Engineering Certification, desired
• Other relevant core and advanced certifications as established/required per local, national and international industry standards or as necessitated by performance expectations associated with level of appointment