ITS Technician I - Computer Support Technician (Site Based)

Douglas County School District; Castle Rock (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading school district in Colorado is seeking an ITS Technician I - Computer Support Technician to provide technical assistance for school staff. The role involves resolving hardware/software issues, maintaining device inventories, and supporting the implementation of new technology. Ideal candidates will possess strong communication skills and a high school diploma, with a commitment to serving the diverse needs of the school community.

Benefits

Health, vision, and dental insurance

Flexible spending accounts

Retirement plan options

Paid sick and personal time

Qualifications

• Excellent interpersonal relations and oral and written communication skills.
• Ability to communicate effectively with the school district community.
• Maintains a generally positive attitude.

Responsibilities

• Evaluate, escalate and resolve computer hardware/software problems.
• Provide support to Site-Based staff relative to District standards.
• Maintain an up-to-date, Site-Based inventory of all devices.

Skills

Excellent verbal and written communication skills

Basic computer and software skills

Ability to adapt and be flexible

Education

High School or Equivalent

Job description

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Job Posting Title

ITS Technician I - Computer Support Technician (Site Based)

Job Description

Provides technical assistance in the use of District technology for school administrative, instructional and support staff.

Essential Environmental Demands

Mostly clean and comfortable

Essential Physical Requirements

• Occasional lifting five (5) to ten (10) pounds
• Frequent sitting
• Occasional bending, squatting, or standing
  
  

Position Specific Information (if Applicable)

This position will be split between three schools:

VALE 0.4 FTE (16 hours per week)

Eagle Academy 0.4 FTE (16 hours per week)

DC Oakes 0.2 FTE (8 hours per week)

Responsibilities

Evaluate, escalate and resolve computer hardware/software problems to determine cause of malfunctions, cost and feasibility of repair and prioritize work requests.

Use the District online ticketing system to create support cases, including all relevant fields and device information.

Maintain an up-to-date, Site-Based inventory of all devices using District device management systems.

Provide support to Site-Based staff relative to District standards, such as BYOD, device enrollment, user account creation, password resets, etc.

Participate in technical training and District CST meetings to maintain skill sets for position effectiveness.

Communicate site needs with the school technology team, plan installation of new hardware/software and upgrading existing technology, act as a liaison between the site and the IT department.

Work with ITS Regional Support Technicians to install specialized software on site equipment as well as evaluate any new hardware/software being considered for school use.

Research and consider new hardware/software requests for the site and escalate to the School Technology Team.

Have an understanding of password systems, group access and user security: identity management, single sign-on, multi-factor authentication, etc.

Monitor, resolve and close electronic work request tickets

Performs other related duties as assigned or requested.

Certifications

Valid Colorado Driver's License - Colorado Dept of Transportation

Education

High School or Equivalent (Required)

Skills

Excellent verbal and written communication skills, including over-the-shoulder coaching., General Office Equipment, Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions. Excellent interpersonal relations and oral and written communication skills. Ability to adapt and be flexible. Be a team player with the ability to meet the diverse needs of the school community. Basic computer and software skills. Is flexible. Has the ability to work cooperatively with supervisors and co-workers. Has the ability to perform responsibilities without the necessity of close supervision. Has the ability to communicate effectively with the school district community. Has the ability to meet attendance standards and work the hours necessary to perform the essential functions of the job. Maintains a generally positive attitude. Observes all District policies and procedures.

Position Type

Regular

Primary Location:

West Support Center

One Year Only (Yes Or No)

No

Scheduled Hours Per Week

40

Fte

1.00

Approx Scheduled Days Per Year

185 Work Days

• (260 days indicates a year-round position. Time off [or Off-Track Days] are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.)
  
  

Minimum Hire Rate

$24.84 USD Hourly

Maximum Hire Rate

$33.69 USD Hourly

Full Salary Range

$24.84 USD - $42.54 USD Hourly

• All salary amounts listed above are based on a full-time (1.0) FTE. If applicable, part-time salaries will be prorated according to the assigned FTE.
  
  

Benefits

This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance, short and long-term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options.

Time Off Plans

This position is eligible for paid sick and personal time.

This position will be open until filled, but will not be open past:

August 19, 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Primary and Secondary Education

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