ITS Senior Technology Support Specialist

Lithia-Home-Office; Memphis (TN); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

PTO: 80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking an ITS Technology Support Specialist to provide advanced IT support across Lithia & Driveway locations nationwide, troubleshoot hardware and software, and drive process improvements. This role demands 8+ years in service desk environments with strong Windows, Apple, networking and telephony expertise.

The position involves mentoring, multi-location support, and occasional travel to sites in Bartlett, TN and beyond. Competitive pay and benefits are offered.

Qualifications

• 8+ years in IT support in a service desk, help desk, or call center environment.
• Strong knowledge of Windows, Apple devices, networking, business applications, mobile devices, and telephony systems.
• Familiarity with ITIL Service Management principles; ITIL certifications.
• Experience providing detailed troubleshooting and resolutions to users, including executives.
• Experience mentoring or serving as a technical resource for team members.
• Experience supporting multi-location, retail, automotive, or OEM environments.
• Bachelor's degree in Information Technology or equivalent certifications/experience.

Responsibilities

• Provide advanced Tier 2 technical support across Lithia & Driveway locations nationwide.
• Troubleshoot and resolve hardware, software, networking, mobile device, and telephony issues.
• Deliver VIP and executive-level support.
• Lead and coordinate Major Incident response and resolution efforts.
• Identify opportunities to improve service delivery, automate processes, and enhance efficiency.
• Develop and maintain knowledge articles, procedures, and technical documentation.
• Mentor team members and share technical expertise across the organization.
• Monitor escalations and help maintain service levels during your shift.
• Travel to support onsite initiatives, deployments, and special projects as needed.

Skills

IT support

Windows

Apple devices

Networking

Telephony

Executive support

Mentoring

Multi-location

Education

Bachelor's degree in Information Technology

Tools

ITIL Service Management

Job description

Dealership: L0105 Lithia Home Office Lithia & Driveway | ITS Technology Support Specialist At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. The Technology Service Operations team uses ITIL service management best practices to deliver reliable, customer-focused technology solutions across Lithia & Driveway. We are committed to providing exceptional support while continuously improving the tools and processes that help our teams succeed. In this role, you'll provide technical support to employees across the organization, troubleshoot hardware and software issues, manage support requests, and help drive process improvements. Success comes from combining strong technical skills with excellent customer service, communication, organization, and a passion for helping others solve problems.

Location: Sunrise Buick GMC - 8500 Highway 64 Bartlett, TN 38133 You will support locations in Memphis, Nashville, Gallatin, Atlanta and Mississippi. Regular travel is required.

Compensation Range: $70,000-$105,000, with a typical starting range of $70,000-$80,000. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Provide advanced Tier 2 technical support across Lithia & Driveway locations nationwide
• Troubleshoot and resolve hardware, software, networking, mobile device, and telephony issues
• Deliver VIP and executive-level support
• Lead and coordinate Major Incident response and resolution efforts
• Identify opportunities to improve service delivery, automate processes, and enhance efficiency
• Develop and maintain knowledge articles, procedures, and technical documentation
• Mentor team members and share technical expertise across the organization
• Monitor escalations and help maintain service levels during your shift
• Travel to support onsite initiatives, deployments, and special projects as needed

What You'll Bring

• 8+ years of experience providing IT support, ideally in a Service Desk, Help Desk, or Call Center environment
• Strong technical knowledge of Windows, Apple, networking, business applications, mobile devices, and telephony systems
• Familiarity with ITIL Service Management principles; ITIL certifications
• Experience providing detailed troubleshooting and resolutions to users with the ability to support users at all levels of the organization, including executives
• Experience mentoring, training, or serving as a technical resource for team members
• Experience supporting multi-location, retail, automotive, or OEM environments
• Bachelor's degree in Information Technology or a related field, equivalent certifications, or a combination of education and experience

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!