ITR Analyst

Aston Carter; United States; Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) Retirement Plan

Dental benefits

Paid time off

Job summary

Aston Carter is seeking an ITR Analyst to support repair operations for vehicles, coordinating batteries, tires, glass, and body work. The role emphasizes accurate data entry, timely updates, and clear communication with technicians and management in a fast-paced automotive environment.

This entry-level position begins with on-site training, then offers a hybrid work arrangement in Auburn Hills, MI, with a contract-to-hire path and a competitive hourly pay range.

Qualifications

• 1–2 years of data entry and administrative experience.
• Ability to work under pressure while handling multiple tasks.
• Understanding of automotive industry with repair process awareness.
• Strong communication with manufacturer and management-level personnel.
• Proficiency in Microsoft Word and Excel.
• Typing speed 40 WPM or greater.
• Professional email management and timely responses.
• Customer service mindset with people skills.
• Accurate, efficient work across multiple systems.

Responsibilities

• Oversee vehicle repair operations, including batteries, tires, glass, mechanical, and body work.
• Enter daily repair requests into systems with complete, up-to-date records.
• Dispatch work orders to technicians and service providers using Stellantis OBT.
• Manage daily repair email correspondence with clear updates.
• Maintain a daily call log, track status, and document delays.
• Close work orders after repairs and verify data accuracy.
• Review Excel reports to monitor progress and support decisions.
• Communicate with management and manufacturer stakeholders as needed.
• Work efficiently under pressure across multiple tasks in a fast-paced environment.
• Demonstrate service excellence, integrity, teamwork, safety, and accountability.

Skills

data entry

administrative support

communication

Microsoft Excel

typing speed 40 wpm

customer service

work under pressure

email management

data tracking

Tools

Stellantis OBT

Job description

Job Title: ITR Analyst Job Description

The ITR Analyst plays a central role in the vehicle repair process by coordinating and overseeing all maintenance activities, including battery, tire, glass, mechanical, and body repairs. This position ensures repair requests are handled accurately and efficiently, facilitates clear communication among stakeholders, and supports daily operational objectives in a fast-paced automotive environment. It is an excellent entry-level opportunity to gain experience supporting a large original equipment manufacturer (OEM) while developing strong administrative, data entry, and automotive industry skills.

Responsibilities

• Manage and oversee all vehicle repair operations, including batteries, tires, glass, mechanical issues, and body damage, ensuring timely and accurate resolution.
• Receive and accurately enter daily repair requests into the appropriate systems, maintaining complete and up-to-date records.
• Dispatch work orders efficiently to technicians, contractors, and other service providers using Stellantis OBT software.
• Handle daily email correspondence related to vehicles in repair, providing clear updates and professional responses.
• Maintain a daily call log for vehicles in repair, tracking status, expediting repairs, and documenting reasons for delays.
• Close out work orders promptly upon completion of repairs and verify that all information is correctly recorded.
• Review Excel reports and data on a daily basis to monitor repair progress, identify issues, and support operational decision-making.
• Communicate effectively with manufacturer and management-level personnel to provide updates, clarify requirements, and resolve issues.
• Work efficiently under pressure while managing multiple functions and tasks in a dynamic environment.
• Demonstrate service excellence, integrity, teamwork, safety, commitment, efficiency, and accountability in all aspects of the role.

Essential Skills

• 1–2 years of data entry and administrative experience.
• Ability to work under pressure while handling multiple functions and tasks simultaneously.
• Understanding of the automotive industry with some knowledge of vehicle damages and repair processes.
• Strong communication skills, including the ability to interact professionally with manufacturer and management-level personnel.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Experience with Excel data entry and reviewing Excel-based reports and datasets.
• Typing speed of 40 words per minute or greater.
• Ability to manage email correspondence professionally and efficiently.
• Customer service–oriented mindset with strong communication and people skills.
• Ability to work proficiently and efficiently in a timely manner while maintaining accuracy.

Additional Skills & Qualifications

• Experience with automotive repair procedures and vehicle repair processes.
• Familiarity with Stellantis OBT or similar repair dispatch software.
• Strong administrative support skills, including organizing and tracking multiple work orders.
• Demonstrated ability to provide world-class service and achieve service excellence.
• Commitment to acting with honesty and integrity in all interactions.
• Ability to work collaboratively in a team environment, supporting colleagues and fostering loyalty and care.
• Focus on safety and providing a trouble-free experience for all stakeholders.
• Commitment to delivering great products, services, and initiatives that positively impact others.
• Efficiency and effectiveness in providing high-quality solutions to customers with each contact.
• Accountability for actions and decisions that affect customers and coworkers.

Work Environment

The role begins with 2–3 weeks of full-time, on-site training, Monday through Friday, to ensure thorough onboarding and familiarity with systems and processes. After the training period, the position transitions to a remote work arrangement, offering flexibility while maintaining regular responsibilities. Quarterly in-office meetings are scheduled, and attendance is required; these meetings are communicated well in advance to allow for planning. The work involves frequent use of computer systems, including Microsoft Office and specialized repair dispatch software, as well as regular email and phone communication in a fast-paced automotive support environment. The culture emphasizes service excellence, integrity, teamwork, safety, commitment, efficiency, and accountability, creating a supportive setting for professional growth and development.

Job Type & Location

This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.