ITOCC Operations Lead Technician — 24/7 Maintenance & Dispatch

Arora Engineers, Inc.; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Arora Engineers, Inc. seeks an ITOCC Lead Technician to oversee 24/7 Integrated Technical Operations Command Center at JFK Airport - Terminal One, directing maintenance planning, dispatch, and KPI reporting to ensure continuous operation of Fire/Life Safety systems.

The role supervises five technicians, coordinates Fire/Life Safety testing and maintenance contractors, and ensures compliance with FDNY and NYC Fire Code requirements, while maintaining Maximo CMMS records and after-hours response.

Qualifications

• Knowledge of Fire Alarm/Protection, HVAC, electrical, plumbing, and building automation systems.
• Experience with maintenance planning, dispatch, Command Center operations, and CMMS.
• Proficiency with Maximo CMMS and Microsoft Office preferred.

Responsibilities

• Lead 24/7 ITOCC operations, supervising technicians and coordinating coverage.
• Plan and schedule preventive, corrective, and emergency maintenance using Maximo CMMS.
• Coordinate contractor access, shutdowns, and emergency repairs with stakeholders.
• Maintain logs of calls, alarms, work orders, and dispatch activities.
• Provide after-hours escalation communications during major system events.
• Generate KPI, backlog, staffing, and compliance reports.

Skills

Fire/Life Safety systems

Maintenance planning

Dispatch & CMMS

Maximo CMMS

Microsoft Office

Leadership

Staff training

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Maximo CMMS

Microsoft Office

Job description

Arora Engineers, Inc. seeks an ITOCC Lead Technician to oversee 24/7 Integrated Technical Operations Command Center at JFK Airport - Terminal One, directing maintenance planning, dispatch, and KPI reporting to ensure continuous operation of Fire/Life Safety systems.

The role supervises five technicians, coordinates Fire/Life Safety testing and maintenance contractors, and ensures compliance with FDNY and NYC Fire Code requirements, while maintaining Maximo CMMS records and after-hours response.