Customer Experience Banker - Huntington WV

Huntington; Huntington, Northern (VA, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Huntington in Huntington, WV seeks a full-time Customer Experience Banker to support branch teams, engage in proactive sales and customer service, and process teller transactions with accuracy.

You will educate customers on online, mobile, and ATM banking, grow relationships, and refer clients to other bank areas, while adhering to OCR policies and risk controls.

Qualifications

• High School Diploma or Bachelor's degree required.
• 1 year customer service in banking, financial services or goal driven retail sales.
• Comfort with technology and banking products is a plus.

Responsibilities

• Engage in proactive sales and customer service activities, including teller transactions.
• Retain and grow consumer and business relationships by identifying financial goals and needs.
• Educate customers on online, mobile, and ATM banking and resolve issues.
• Process transactions accurately and balance daily; refer clients to other bank areas as needed.
• Build internal partnerships and adhere to OCR policies and procedures.

Skills

Customer service

Sales

Education

High School Diploma

Bachelor’s Degree

Job description

## Customer Experience Banker - Huntington WVApply: Office: Huntington, WV: Full time: Posted Today: R0076042# **Description**Huntington West Virginia - Summary: As a full-time Branch Resource Team member, you will engage in proactive sales and customer service activities, including teller transactions. You will be part of the Branch Resource Team and will support a defined group of branches in Huntington’s Branch Network. Colleagues in the Branch Resource Team will travel between their assigned branches and the work location may change daily. Colleagues in the Branch Resource Team must have access to reliable transportation to facilitate working in multiple branches.Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Serves in a concierge role by servicing walk-in customers. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money. Proficient in consumer deposit products. Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines. Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in sales, customer service, relationship management, banking, communication and presentation.A Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.Duties & Responsibilities:* Engage in proactive sales and customer service activities, including teller transactions. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, and other banking products and services. Serves in a concierge role by servicing walk-in customers* Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money.* Proficient in consumer deposit products. Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines.* Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in sales, customer service, relationship management, banking, investments, business banking,, communication and presentation.**Required Qualifications:*** High School Diploma* 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar roleOR* Bachelor’s Degree**Preferred Qualifications:*** Cash handling skills preferred but not required* Comfort with technology such as mobile services and online banking services is a plus**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeOur Approach to **Office** Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.