ITIL Service Desk Manager (Cisco) — Cambridge

US IT Solutions Inc; Cambridge (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT solutions firm is seeking an ITIL Service Desk Manager in Cambridge, MA. The role focuses on delivering exceptional customer service quality globally. Candidates should have a Bachelor's degree in Computer Science or a related field, along with 5–8 years of relevant technical and managerial experience. Key skills include ITIL, Change Management, VoIP, and Cisco. The position allows for in-person interviews.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5-8 years of related technical and managerial experience in a Service Desk or similar environment.

Responsibilities

• Deliver high levels of customer service quality and availability across the globe.

Skills

ITIL

Change Management

VoIP

Cisco

Customer Service

Education

Bachelor's degree in Computer Science or related field

Job description

A leading IT solutions firm is seeking an ITIL Service Desk Manager in Cambridge, MA. The role focuses on delivering exceptional customer service quality globally. Candidates should have a Bachelor's degree in Computer Science or a related field, along with 5–8 years of relevant technical and managerial experience. Key skills include ITIL, Change Management, VoIP, and Cisco. The position allows for in-person interviews.