ITIL Change & Configuration Consultant

TECO Energy, Inc.; Tampa, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

401k Savings plan w/ company matching

Pension plan

Paid time off

Paid Holiday time

Medical, Prescription Drug, & Dental

Tuition Assistance Program

Employee Assistance Program

Wellness Programs

On-site Fitness Centers

Bonus Plan and more

Job summary

Tampa Electric Company is seeking an ITIL Process Consultant to oversee Change, Configuration, and Technology Asset Management across Corporate and NERC-regulated assets. You will guide process design, implementation, reporting, and governance with ITIL and ITSM best practices.

The role emphasizes ownership of day-to-day Change Enablement operations, risk mitigation, and collaboration with IT teams. Relevant ITIL certifications and operational excellence are essential.

Qualifications

• Bachelor’s degree in computer science or business.
• ITIL Release and Control Practitioner certification within 6 months of hire.
• IT related certifications (CCNA, MSCE, Network+ etc.)

Responsibilities

• Provide guidance, expertise, and consultation in planning, design, and improvement of change, configuration, and problem management processes.
• Lead projects, cross train peers and verify work of partners to meet compliance requirements.
• Implement change, configuration, and problem management processes and ensure partner compliance and knowledge.
• Participate in daily operations to ensure processes are followed, improved, and effective.

Skills

Service Management Tools

CMDB

Configuration Management

IV&V

ITSM Dashboards

Education

Bachelor’s Degree in Computer Science or Business

Master’s degree preferred

4+ years of related experience in lieu of degree

Tools

ITSM Tools

CMDB Tools

Networking Fundamentals

Job description

Tampa Electric Company is seeking an ITIL Process Consultant to oversee Change, Configuration, and Technology Asset Management across Corporate and NERC-regulated assets. You will guide process design, implementation, reporting, and governance with ITIL and ITSM best practices.

The role emphasizes ownership of day-to-day Change Enablement operations, risk mitigation, and collaboration with IT teams. Relevant ITIL certifications and operational excellence are essential.