ITIL Process Consultant

New Mexico Gas Co - Peoples Gas - Tampa Electric

Tampa (FL)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Benefits offered by this job

Competitive Salary

401k Savings plan w/ company matching

Pension plan

Paid time off

Paid Holiday time

Medical, Prescription Drug, & Dental

Tuition Assistance Program

Employee Assistance Program

Wellness Programs

On-site Fitness Centers

Bonus Plan

Job summary

Tampa Electric Company is seeking an ITIL Process Consultant to lead and optimize Change, Configuration, and Problem Management across Corporate and North American assets. The role emphasizes governance, risk mitigation, and adherence to ITIL standards and CIP requirements.

The position requires strong process background, experience with CMDB and ITSM tools, and the ability to mentor others. Normal office environment with opportunities for cross-functional collaboration within IT Operations.

Qualifications

Bachelor’s degree required in computer science or business; 4 additional years of experience accepted in lieu of degree.
Master’s degree in IT-related field or MBA preferred.
ITILv3 or ITILv4 Release and Control Practitioner within 6 months of hire; IT-related certifications (CCNA, MSCE, Network+).
8 years of related work experience performing duties of this position.
Experience implementing Change, Configuration, and Problem Management processes throughout the life cycle.

Responsibilities

Provide guidance and consultation in planning, design, and improvement of change, configuration, and problem management processes.
Lead projects, cross-train peers, and assist compliance teams to meet requirements.
Implement and ensure compliance of change, configuration, and problem management processes.
Support day-to-day IT Change Enablement operations and mentor other analysts.

Skills

CMDB

ITSM

Change Management

IV&V

System Integration

Liaison/Consultation

Virtualization

Process Governance

Data Analytics & Dashboards

Education

Bachelor’s Degree in computer science or business

Master’s degree in IT related field or MBA

Tools

CMDB tools

Job description

At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.

Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.

We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—whiledelivering exceptional service every step of the way.

We reflect the communities we serve and foster a workplace where every employee feels welcomed, valuedand engaged. Join our team of energy experts and help shape the future of power.

Storm Duty Requirements

Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company’s rules and procedures.

Responding to storms will be considered a condition of employment.

Tampa Electric is proud to be an Equal Opportunity Employer.

Title: ITIL Process Consultant
Company: Tampa Electric Company
Location: Midtown East Tower
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

TITLE: Information Technology Infrastructure Library (ITIL) Process Consultant, Progression
PERFORMANCE COACH: Mgr IT Service Management
COMPANY: Tampa Electric Company
DEPARTMENT: Information Technology Operations

Note that this position can be hired at any level within the job family progression based on education and years of experience.

POSITION CONCEPT

The Information Technology Infrastructure Library (ITIL) Process Consultant is responsible for IT Service Transition and Operation processes and procedures specifically Change, Configuration, and Technology Asset Management. Responsible for design, implementation, reporting and execution of all Change, Configuration, and Problem Management efforts for both Corporate and North American Electric Reliability Corporation (NERC) regulated assets as defined by ITIL, Corporate Standards and NERC CIP requirements. Provide guidance and support in developing and managing the underlying, departmental procedures and work instructions that support process effectiveness. Take ownership of the day-to-day operations of the IT Change Enablement Process. Plays a key role in mitigating the risks associated with the implementation of IT changes, maintaining compliance in accordance with organizational audit requirements (ITGC/SOX), interfacing with other ITSM processes and ensuring the quality of IT systems performance and services. Serves as subject matter expert on process implementation; provides guidance, expertise, and consultation; and leads large complex projects. Works under minimal supervision and may train and mentor other Process Analysts.

PRIMARY DUTIES AND RESPONSIBILITIES

Provides guidance, expertise, and consultation in the planning, design, and improvement of change, configuration, and problem management processes. (30%)
Leads projects, cross train peers and verify the work of business partners, subject matter experts, and help the compliance team develop more robust and focused processes to meet compliance requirements. (30%)
Implements change, configuration, and problem management processes. Ensures that business partners and team members remain compliant and knowledgeable with processes. (25%)
Participates and assists in daily operations along with business partners, subject matter experts, and the compliance team to ensure that processes are followed, improved, and effective. (15%)

RELATIONSHIPS

Key Internal

IT QA & Compliance, Network Technologies, Information Security, Distributed Systems, Information Systems, Business Computing Systems, Enterprise Desktop Support.

Key External

Computer Associates (CA), Association for Configuration & Data Management (ACDM), Emera peers for Change, Configuration, and Technology Asset Management.

SUPERVISION

Indirect Supervision: May mentor and train Senior Process Analysts.

QUALIFICATIONS

Education

Required: Bachelor’s Degree in computer science or business discipline
In lieu of a Bachelor’s Degree, an additional 4 years of experience may be considered.
Preferred: Master’s degree in IT related field or MBA.

Licenses/Certifications

Required: ITILv3 or ITILv4 Release and Control Practitioner within 6 months of hire
Required: IT related certifications (CCNA, MSCE, Network+, etc.)
Preferred: ITILv3 or ITILv4 Intermediate Level certification

Related Experience

Required: 8 years of related work experience performing the Duties & Responsibilities of this position
Experience implementing Change, Configuration, and Problem Management processes throughout life cycle development phases to maintain consistent configuration control.
Preferred: Utility security and regulatory standards, including but not limited to NIST, NERC CIP, and analysis experience under NERC CIP requirements.

Knowledge/Skills/Abilities (KSA)

Required:

Working knowledge developing, operating, and maintaining Service Management tools, Configuration Management databases (CMDB) and other process management tools.
Working knowledge maintaining the Configuration Management Plan, managing CM products, documentation and software baselines, and preparing/publishing results of software and documentation audits.
Working knowledge of monitoring/reporting status of Change Requests (CRs), Discrepancy Reports (DRs) and Request for Changes (RFCs); and skills for successful performance.
Working knowledge of Configuration Management (CM), Independent Verification & Validation (IV&V), evaluation and system design.
The ability to be a liaison between program and customer management.
Strong understanding of system and application integration, including virtualized environments.
Must possess a strong process background along with a solid understanding of the technology domains used within IT to support the overall Configuration Management process.

Preferred: