Item Processing Specialist I

Northwest Bank; Warren (Warren County); On-site; USD 35,000 - 50,000; Full time

Job summary

Northwest Bank seeks an Item Processing Specialist I to oversee operations in the Branch Capture department. This entry-level position includes guiding staff, training on operational systems, and ensuring production standards are met. Candidates should have a high school diploma and relevant experience in banking or administration.

Qualifications

• High School diploma or equivalent preferred.
• Less than 2 years Item Processing experience.
• 2-6 years related banking, administrative, or technological experience.

Responsibilities

• Responsible for day-to-day operations of the Branch Capture department.
• Analyze, develop, and maintain production reports.
• Provide training and support to retail branch offices.

Skills

Effective working relationships

Clear communication

Active listening

Analytical judgment

Education

High School Diploma or equivalent

Tools

Image Center/Net Image systems

Job description

Join to apply for the Item Processing Specialist I role at Northwest Bank

1 week ago Be among the first 25 applicants

Join to apply for the Item Processing Specialist I role at Northwest Bank

Job Description

The Item Processing Specialist I is responsible for the overall day-to-day operational functions of the Branch Capture department while providing leadership, guidance, and support to Branch Capture staff regarding issues and/or procedural changes that may arise. Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to retail branch offices while performing testing and training on all operational systems. This position ensures that production and quality standards are met, while maintaining optimum efficiency.

Job Description

The Item Processing Specialist I is responsible for the overall day-to-day operational functions of the Branch Capture department while providing leadership, guidance, and support to Branch Capture staff regarding issues and/or procedural changes that may arise. Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to retail branch offices while performing testing and training on all operational systems. This position ensures that production and quality standards are met, while maintaining optimum efficiency.

This position is eligible for a shift differential.

Essential Functions

• Prepare departmental reports and analysis
• Identify and resolve Customer Service issues
• Provide excellent customer and business unit support
• Maintain appropriate departmental records and reports
• Perform product and service development related tasks
• Interact with other business units within Northwest
• Ensure all processes are being followed correctly by the Branch Capture Department
• Perform quality checks of departmental work
• Perform training and development (cross training) of Branch Capture department
• Additional duties include developing and maintaining production reports and provide training and support to retail branch offices
• Recommend improvements to procedures and staffing metrics
• Recommend service and delivery enhancements
• Recommend product enhancements
• Attempt to exceed Northwest expectations
• Contribute to goal setting and achievement
  
  

Additional Essential Functions

Essential Functions

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
  
  

Additional Responsibilities

• Complete other duties and special projects as requested by management
  
  

Safety and Health for those without supervisory duties

• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma or equivalent preferred

Preferred Work Experience

Less than 2 years Item Processing experience and

2 - 6 years Related banking experience and

2 - 6 years Administrative experience and

2 - 6 years Technological or relevant experience

General Employee Knowledge, Skills, And Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  
  

Additional Knowledge, Skills And Abilities

Knowledge of Image Center/Net Image systems and processes

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Banking

Referrals increase your chances of interviewing at Northwest Bank by 2x

Sign in to set job alerts for “Item Processing Specialist” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.