Patient Access Representative I (Part-time)

Saint Joseph Mercy Health System; Ypsilanti (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

Saint Joseph Mercy Health System is looking for a part-time Patient Access Representative in Ypsilanti, MI. In this role, you'll assist with scheduling, registration, and insurance verification while providing exceptional service to patients and healthcare staff. Ideal candidates should have strong interpersonal skills, critical thinking abilities, and a high school diploma, with previous experience in healthcare preferred.

Qualifications

• Requires high school diploma or equivalent.
• One or two years related experience preferred.
• Experience in a healthcare environment is a plus.

Responsibilities

• Performing scheduling, registration, and insurance verification.
• Managing patient demographic and financial information.
• Collaborating with multiple locations to optimize resources.

Skills

Computerized system application experience

Critical thinking

Problem-solving skills

Analytical ability

Interpersonal communication

Customer service skills

Patience

Typing ability

Education

High school diploma or equivalent

Job description

Patient Access Representative I (Part-time)

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Patient Access Representative I (Part-time)

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Description:

Under general supervision, responsible for performing the Patient Access Process components including scheduling, registration, and insurance verification. Interacts with patient and physician office staff to schedule basic radiology future services for patients including the coordination of multiple radiology services in proper sequence, as well as informing patient/doctor's offices of test preparations, insurance requirements, authorizations and financial responsibility for each service. Analyzes tests/procedures ordered with the signs & symptoms for the studies to make appropriate decisions regarding the services needed and the appointments required. Collaborates with multiple locations to best utilize resources, while accommodating physician preferences and patient needs. Speaks directly with departments to resolve numerous scheduling matters including STAT appointments, approvals, block times and appropriate selection of studies to schedule. Manages physician orders and other clinical documentation to ensure it is available and accurate for clinical staff at the time of patient service. Responsible for the complete and accurate collection of patient demographic and financial information to create the pre-registration episode. Verifies the patients’ insurance and source of payment and determines the coordination of benefits for scheduled services, as well as prevailing regulatory and 3rd party requirements.

Employment Type:

Part time

Shift:

Description:

Under general supervision, responsible for performing the Patient Access Process components including scheduling, registration, and insurance verification. Interacts with patient and physician office staff to schedule basic radiology future services for patients including the coordination of multiple radiology services in proper sequence, as well as informing patient/doctor's offices of test preparations, insurance requirements, authorizations and financial responsibility for each service. Analyzes tests/procedures ordered with the signs & symptoms for the studies to make appropriate decisions regarding the services needed and the appointments required. Collaborates with multiple locations to best utilize resources, while accommodating physician preferences and patient needs. Speaks directly with departments to resolve numerous scheduling matters including STAT appointments, approvals, block times and appropriate selection of studies to schedule. Manages physician orders and other clinical documentation to ensure it is available and accurate for clinical staff at the time of patient service. Responsible for the complete and accurate collection of patient demographic and financial information to create the pre-registration episode. Verifies the patients’ insurance and source of payment and determines the coordination of benefits for scheduled services, as well as prevailing regulatory and 3rd party requirements.

Required Education, Experience And Licensure

Education:

Requires high school diploma or equivalent.

Preferred Experience:

One or two years related experience.

Required Skills And Abilities

• Demonstrated computerized system application experience.
• Critical thinking and problem-solving skills.
• Analytical ability to effectively and efficiently resolve registration, scheduling and insurance issues.
• Demonstrated knowledge of the Revenue Cycle processes, components and terminology.
• Exceptional interpersonal communication skills to effectively communicate with patients, team members, clinical colleagues, medical staff, external agencies and contacts.
• Exceptional customer services skills and positive personality attributes.
• Patience in dealing with ordinary, arduous or emotional patients.
• Use of telephones and call center technology.
• Ability to type at 35-40 WPM.
  
  
  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

00591613

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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