Item Entry Technician, Specialty

Socket.dev; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev is seeking an Item Entry Specialist to support day-to-day pharmacy and specialty operations. You will ensure accurate data entry, maintain patient and prescription records, and assist with workflows across departments.

The role requires organization, the ability to work independently, and meticulous attention to detail in a fast-paced environment. The ideal candidate is tech-savvy, proactive, and capable of managing multiple priorities with minimal supervision.

Qualifications

• Excellent data-entry accuracy and attention to detail.
• Strong computer skills and the ability to learn new systems quickly.
• Ability to work independently with limited supervision and manage multiple priorities.

Responsibilities

• Enter and update patient, prescription, and program information in internal systems with accuracy.
• Review records for completeness and data accuracy.
• Maintain documentation to support operational workflows and timelines.
• Communicate professionally with internal teams and external partners.
• Process requests and updates per procedures and turnaround times.
• Use multiple systems to manage workload efficiently.
• Identify and escalate issues impacting data integrity or service levels.
• Interact with patients, providers, and external pharmacies to verify and update prescription information.

Job description

Item Entry Specialist

Location:Bonita Springs, FL
Department: Specialty Operations
Status: Full-Time, Non-Exempt
Schedule: Monday-Friday

Position Summary

As an Item Entry Specialist, you will play a key role in supporting day-to-day pharmacy and specialty operations by ensuring accurate data entry, maintaining patient and prescription records, and assisting with workflow processes across multiple departments. This position requires a highly organized individual who can work independently, manage multiple priorities, and maintain a high level of accuracy in a fast-paced environment. The ideal candidate is self-motivated, tech-savvy, and thrives with minimal supervision.

Key Responsibilities

• Accurately enter and update patient, prescription, and program information in internal systems.
• Review records for completeness and data accuracy.
• Maintain detailed documentation and notes to support operational workflows.
• Communicate professionally with internal teams and external partners as needed.
• Process requests and updates while adhering to established procedures and turnaround times.
• Utilize multiple systems simultaneously to manage workload efficiently.
• Identify and escalation issues that may impact service levels or data integrity.
• Communicate with patients, providers, and external pharmacies via telephone to obtain, verify, and update information related to prescriptions, inventory items, orders, and account records.

What You'll Bring

• Strong computer skills and the ability to learn new systems quickly.
• Excellent attention to detail and commitment to accuracy.
• Ability to work independently with limited supervision.
• Strong organizational and time management skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional written and verbal communication skills.
• Dependable, self-motivated, and results-oriented approach to work.
• Team-oriented mindset with a willingness to support colleagues and department objectives.

Preferred Qualifications

• 1-3 years of experience in data entry, healthcare operations, pharmacy support, insurance verification, customer service, or a related field.
• Experience working in a high-volume operational environment preferred.
• Proficiency in Microsoft Office, particularly Excel.
• Experience handling confidential information with professionalism and discretion.