Item Data Specialist / Distributor Sales

Klingspor Abrasives, Inc.; Hickory (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

On-Site Gym

Medical Insurance

Vision Insurance

Short and Long Term Disability

Health Flex Spending Account

Life Insurance

401k

9 Paid Holidays & Paid Time Off

Job summary

Klingspor Abrasives, Inc. in Hickory, NC is seeking a dedicated customer service analyst to manage email and phone requests, process quotations, and coordinate with multiple departments to ensure timely orders and accurate pricing.

The role emphasizes strong communication, data accuracy, and proactive follow-up with customers and distributors. Requires an Associates degree or 2–5 years of experience, plus solid computer skills and product knowledge.

Qualifications

• Associates degree or 2–5 years experience required.
• Strong communication and organization skills.
• Basic knowledge of KLINGSPOR products.

Responsibilities

• Receive email requests for item additions, BOM corrections, and pricing questions.
• Handle quotations, orders, and lead times by phone and email from customers.
• Maintain product data in systems and track deliveries with expeditors.
• Collaborate with accounting on payments and invoices.
• Support distributor accounts and Finish Line duties as needed.

Skills

Communication skills

Organizational skills

Computer skills

Product knowledge

Education

Associates degree or 2–5 years experience

Job description

Hickory , United States

• Receives (by email) requests for item additions,correction of an item’s bill of materials, questions concerning item pricing,item pricing adjustments, and configurator troubleshooting.
• Receives(by telephone and email) requests for quotations, orders, and lead times fromcustomers. Coordinates with other departments in handling purchase orders andproviding service to customers.

Summary of essentialjob functions:

• Receives requests by email through newitems for item additions, correction of an items bill of materials, andquestions concerning item pricing adjustments. Requests come from salesrepresentatives, customer relations and inside sales, product specialists, andthe Mexico branch.
• Performs regular maintenance ofmanufactured products by reviewing bill information, item and descriptionstructure, and obsoleting products if they are no longer in use or have beendiscontinued.
• Receives telephone and email requests forprice quotations, purchase orders, order changes, adjustments, andcancellations directly from customers. Achieves and maintains rapport withcustomers and works to give them the best possible service.
• Uses Odoo to retrieve customerinformation, stock status information, the status of purchase orders, and tomake changes on customer purchase orders.
• Follows up on inquiries by checking thesystem for delivery information. Works closely with expeditor in productioncontrol regarding deliveries of scheduled shipments.
• Works with accounting to keep distributoraccounts up to date on payments. Contacts the customer if needed to get paymentinformation when they are past due. Provides copies of invoices, packing lists,and proof of deliveries if requested by the customer. Sends monthly statementsvia excel to the distributor.
• Helps handle the Finish Line by Klingsporwith the same duties as noted above for the Klingspor Distributor accounts.
• Requires an Associates degree and/or 2 to 5years consummate experience

Abilities Required:

• Excellent communicationskills, organizational skills, efficient computer skills, and basic knowledgeof KLINGSPOR’s products

Schedule:

• Monday to Friday
• Full-Time (8am-5pm)

Compensation

• On-Site Gym
• Medical Insurance
• Vision Insurance
• Short and Long Term Disability
• Health Flex Spending Account
• Life Insurance
• 401k
• 9 Paid Holidays & Paid Time Off

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, age, veteran status, or on the basis of disability or any other federal, state or local protected class.