ITAR-Compliant 3DEXPERIENCE Support Engineer

Katalyst CRO; Cleveland (OH); Vor Ort; USD 80.000 - 100.000; Vollzeit

Zusammenfassung

Katalyst CRO is seeking a role focused on supporting the 3DEXPERIENCE platform within an ITAR-compliant environment in Cleveland, OH. The position involves troubleshooting across multiple 3DX modules and ensuring data security policies are adhered to in daily operations.

The candidate will monitor logs and user activity, work with cross-functional teams, and participate in patches and upgrades to minimize disruption while documenting incidents and RCAs for audits.

Aufgaben

• Provide support for 3DEXPERIENCE application in an ITAR compliant environment.
• Troubleshoot application, performance, and integration issues across multiple 3DX modules.
• Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
• Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
• Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
• Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
• Maintain incident and resolution documentation for audits and knowledge sharing.
• Conduct root cause analysis (RCA) and implement preventive measures.

Jobbeschreibung

Katalyst CRO is seeking a role focused on supporting the 3DEXPERIENCE platform within an ITAR-compliant environment in Cleveland, OH. The position involves troubleshooting across multiple 3DX modules and ensuring data security policies are adhered to in daily operations.

The candidate will monitor logs and user activity, work with cross-functional teams, and participate in patches and upgrades to minimize disruption while documenting incidents and RCAs for audits.