3DEXPERIENCE ITAR Application Support Specialist

L&T Technology Services

Cleveland (OH)

On-site

USD 78,000 - 150,000

Full time

2 days ago

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Benefits offered by this job

Paid Leave

Health Insurance

Group life insurance

Disability

401(K)

Job summary

L&T Technology Services in the United States, Ohio, Cleveland, is seeking a specialist to provide support for the 3DEXPERIENCE platform within an ITAR-compliant environment. You will troubleshoot issues across multiple 3DX modules and collaborate with business, development, and infrastructure teams to resolve incidents without disrupting operations.

The role requires monitoring logs, user activity, and error trends, performing patching and upgrades, and maintaining thorough incident

Responsibilities

1. Provide support for 3DEXPERIENCE application in an ITAR (International Traffic in Arms Regulations) compliant environment.
2. Troubleshoot application, performance, and integration issues across multiple 3DX modules.
3. Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
4. Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
5. Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
6. Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
7. Maintain incident and resolution documentation for audits and knowledge sharing.
8. Conduct root cause analysis (RCA) and implement preventive measures.