Italian-Speaking System Analyst for Enterprise Web Apps

Andersen; United States; Remote; USD 90,000 - 115,000; Full time

Job summary

Andersen is seeking a System Analyst with Italian to support and enhance a large portfolio of web and mobile applications within a European-facing automotive business. The role focuses on managed maintenance, application support, and CI/CD-driven lifecycle management to ensure reliable digital operations.

You will work on requirements engineering, change management, and incident analysis across complex integrations, contributing to documentation, risk assessments, and runbooks while

Qualifications

• 3+ years of experience as a system or business analyst for enterprise web applications.
• Strong requirements engineering skills including use cases, user stories, and acceptance criteria.
• Hands-on experience with BPMN and UML.
• Understanding of web application architectures and integrations (REST/JSON, OpenAPI).
• Experience with SQL for data analysis (Microsoft SQL Server).
• Familiarity with change management in maintenance or support contracts.
• Experience with ServiceNow, Jira and Confluence.
• English level – Upper-Intermediate and above.
• Italian level – Intermediate and above.

Responsibilities

• Providing L3 support, clarifying requirements, business rules, and context for complex or ambiguous incidents, and participating in root cause analysis.
• Analyzing and specifying Change Requests, including functional and non-functional requirements such as logging, access control, authentication and authorization, input validation, and error handling, while contributing to threat assessments.
• Performing impact analysis across applications and integrations and supporting effort estimation together with development teams.
• Supporting UAT activities, including clarification of requirements and acceptance criteria.
• Creating and maintaining documentation in Confluence according to templates, including functional and system documentation, S-AD inputs, OpenAPI specifications, and release notes.
• Contributing to runbooks and Knowledge Base articles for recurring issues and operational scenarios.

Job description

Andersen is seeking a System Analyst with Italian to support and enhance a large portfolio of web and mobile applications within a European-facing automotive business. The role focuses on managed maintenance, application support, and CI/CD-driven lifecycle management to ensure reliable digital operations.

You will work on requirements engineering, change management, and incident analysis across complex integrations, contributing to documentation, risk assessments, and runbooks while