Italian Speaking CS Agent — Relocation to Greece + Perks

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive monthly salary

2 extra salaries per year (13th and 14

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Multicultural office environment

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Vinted in Greece. You will provide multi-channel support, resolve inquiries, and maintain a professional tone for the Italian-speaking community while collaborating with internal teams to ensure safety and satisfaction.

The role offers a fully paid relocation package, training, health insurance, and performance-based bonuses within a vibrant, international setting.

Qualifications

• Native or fluent Italian (spoken and written).
• Proficiency in English (working language).
• Valid EU passport (mandatory).
• Strong communication skills and a passion for customer support services.

Responsibilities

• Provide high-quality support to Vinted users via email, chat, and phone channels.
• Resolve user inquiries regarding transactions, shipping, and account management.
• Maintain a professional, empathetic tone in all communications with the Italian-speaking market.
• Collaborate with internal teams to ensure platform safety and user satisfaction.
• Stay updated on service policies to provide accurate guidance to customers.
• Manage user issues with precision to contribute to the client brand's reputation.
• Participate in regular team briefings to align on KPIs and service quality.

Skills

Italian language

English language

Customer service

Multitasking

Communication

Job description

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Vinted in Greece. You will provide multi-channel support, resolve inquiries, and maintain a professional tone for the Italian-speaking community while collaborating with internal teams to ensure safety and satisfaction.

The role offers a fully paid relocation package, training, health insurance, and performance-based bonuses within a vibrant, international setting.