Italian-Speaking Customer Support Agent — Greece Relocation

Mercier Consultancy Group; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

13th and 14th salary

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Customer Service Agent for Vinted in Greece. You will handle inquiries via email, chat, and phone, maintaining a helpful Italian-speaking tone while collaborating with internal teams to ensure user satisfaction.

The role requires native Italian and working English, with a valid EU passport. Benefits include a competitive monthly salary, fully paid training, health insurance, and a relocation package (flight, transfer, hotel).

Qualifications

• Native or fluent Italian (spoken and written).
• Proficiency in English (working language).
• Valid EU passport (mandatory).
• Strong communication skills and a passion for customer support services.
• Ability to navigate digital platforms and multitask effectively.
• Previous experience in customer-facing roles is advantageous.

Responsibilities

• Provide high-quality support to Vinted users via email, chat, and phone channels.
• Resolve inquiries regarding transactions, shipping, and account management.
• Maintain a professional, empathetic, and helpful tone in Italian communications.
• Collaborate with internal teams to ensure platform safety and user satisfaction.
• Stay updated on service policies to provide accurate guidance.
• Manage user issues with precision, contributing to the client brand reputation.
• Participate in regular team briefings to align on service quality goals and KPIs.

Skills

Italian language

English language

Customer support

Multitasking

Strong communication

Job description

Mercier Consultancy Group is seeking an Italian Speaking Customer Service Agent for Vinted in Greece. You will handle inquiries via email, chat, and phone, maintaining a helpful Italian-speaking tone while collaborating with internal teams to ensure user satisfaction.

The role requires native Italian and working English, with a valid EU passport. Benefits include a competitive monthly salary, fully paid training, health insurance, and a relocation package (flight, transfer, hotel).