Italian Speaking VIP Customer Support Agent -Remote in Greece

Employers from Greece; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel & Airport Transfer

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is looking for an Italian-speaking VIP Customer Support Agent to deliver personalized service to high-profile clients across multiple channels, including phone, email, and chat. You will build strong relationships, respond to complex inquiries, and document interactions to ensure seamless support.

The role requires fluency in Italian and English, experience in VIP customer support, and excellent communication and organizational skills.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in customer support, preferably with VIP clientele.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations.
• Detail-oriented with excellent organizational skills.
• Familiarity with CRM systems and standard office software.
• Proactive approach and passion for outstanding customer service.

Responsibilities

• Deliver personalized support to VIP customers via phone, email, and chat.
• Build and maintain relationships with high-value clients, ensuring a seamless experience.
• Respond to complex inquiries and resolve issues swiftly.
• Document customer interactions to ensure continuity of service.
• Collaborate with other departments for effective resolutions.
• Identify areas for improvement in service delivery and suggest changes to processes.
• Stay informed about products and services to provide accurate information.

Skills

Fluency in Italian

Fluency in English

VIP customer support

Communication skills

Problem-solving

Organizational skills

CRM software

Proactive service

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Join Patrique Mercier Recruitment FR as an Italian Speaking VIP Customer Support Agent. This exciting role provides you with the opportunity to work with high-profile clients in a premium environment, offering exceptional service and support in a fast-paced setting. If you have a passion for customer satisfaction and a flair for communication, this is the perfect role for you!

Responsibilities

• Deliver personalized support to VIP customers, addressing their inquiries via various channels including phone, email, and chat.
• Build and maintain strong relationships with high-value clients, ensuring a seamless experience.
• Respond to complex inquiries and resolve issues swiftly, demonstrating your expertise and dedication.
• Document customer interactions comprehensively to ensure continuity of service.
• Collaborate with other departments to facilitate effective resolutions and enhance the client experience.
• Proactively identify areas for improvement in service delivery and suggest changes to processes.
• Stay informed about the latest products and services to provide accurate and relevant information.

Requirements

• Fluency in Italian and English, both written and spoken.
• Demonstrated experience in customer support roles, preferably with VIP clientele.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills and ability to handle high-pressure situations.
• Detail-oriented with excellent organizational skills.
• Familiarity with CRM systems and standard office software.
• A proactive approach and a passion for delivering outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...