Italian-Speaking Banking Support Specialist – Athens

Mercier Consultancy Group; United States; Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive monthly salary

13th and 14th salaries

Monthly performance bonus

Fully paid relocation package

Fully paid training

Comprehensive health insurance

Career advancement opportunities

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Scalable Capital to join a dynamic fintech client in Greece. The role involves handling banking inquiries, onboarding, and high-quality client support on-site in Athens.

Candidates should be fluent in Italian and have customer service or finance experience. A valid EU passport is required, with a comprehensive relocation package and ongoing training. Attractive compensation and health coverage are included.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in banking/fintech sectors with proactive learning of financial products.
• Exceptional verbal and written communication for high-level banking correspondence.
• On-site work in Athens, Greece.
• Previous experience in customer service or finance is desirable.

Responsibilities

• Deliver exceptional customer support to Scalable Capital users regarding banking inquiries and account management.
• Maintain professionalism while navigating banking regulations and security protocols.
• Assist clients with onboarding, document verification, and transactional queries with precision and empathy.
• Act as a brand ambassador for the banking sector for Italian-speaking customers.
• Collaborate with cross-functional teams to resolve technical or financial issues reported by end-users.
• Provide feedback to management to improve customer experience metrics.
• Handle sensitive financial data in compliance with GDPR and banking security standards.

Skills

Italian language

Customer service experience

GDPR awareness

Banking/fintech knowledge

Job description

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Scalable Capital to join a dynamic fintech client in Greece. The role involves handling banking inquiries, onboarding, and high-quality client support on-site in Athens.

Candidates should be fluent in Italian and have customer service or finance experience. A valid EU passport is required, with a comprehensive relocation package and ongoing training. Attractive compensation and health coverage are included.