IT Vendor Manager

FTI; Menasha (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

FTI, located in Menasha, Wisconsin, is seeking a BT Vendor Manager to oversee vendor relationships in IT professional services. The role demands 7 years of experience in IT vendor management with a focus on IT professional services and a Bachelor’s degree in a relevant field.

The successful candidate will lead procurement negotiations, monitor vendor performance, and develop sourcing strategies to enhance business capabilities. Compliance with procurement policies and continuous improvement in service delivery are key responsibilities.

Qualifications

• 7 years of IT vendor management experience, with at least 3 years focused on IT professional services.
• Experience in negotiating contracts, SLAs, and KPIs with IT service providers.
• Ability to monitor and improve vendor performance.

Responsibilities

• Oversee all aspects of vendor relationships for IT professional services.
• Assist in contract negotiations with IT service providers.
• Monitor vendor performance and manage escalations.
• Develop sourcing strategies that reduce costs and increase value.
• Collaborate with BT stakeholders to drive workforce effectiveness.

Skills

IT vendor management

Negotiation

Vendor performance monitoring

Data-driven decision making

Education

Bachelor’s degree in IT, Business Administration, or Supply Chain Management

Job description

About the Role: The BT Vendor Manager is responsible for managing vendor relationships with a specialized focus on IT Professional Services, alongside management of other BT categories such as hardware, software, and cloud services. This role ensures the quality and delivery of BT services meet Faith Technologies' high standards and business objectives.

Minimum Requirements

• Education: A Bachelor’s degree in IT, Business Administration, or Supply Chain Management
• Experience: 7 years of IT vendor management experience, with at least 3 years focused on IT professional services
• Travel: 10%
• Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday‑Friday, with flexibility to work at any time to meet business needs

Key Responsibilities

• Oversee all aspects of vendor relationships for IT professional services, including consulting, implementation, managed services, and support services.
• Assist procurement in the negotiation of contracts, SLAs, and KPIs with IT service providers to ensure alignment with company goals.
• Monitor vendor performance, manage escalations, and drive continuous improvement in service delivery.
• Develop and execute sourcing strategies that reduce costs while increasing value, focusing on IT professional services.
• Assist corporate procurement and lead IT stakeholders with RFPs, RFIs, and other procurement processes for IT services.
• Collaborate with BT stakeholders to drive towards an effective workforce comprised of a mixture of team members and various types of professional services labor.
• Cultivate strong, strategic partnerships with key IT vendors to enhance business capabilities and innovation.
• Facilitate communication between vendors, BT teams, and other stakeholders to ensure project success and alignment with business strategy.
• Identify and mitigate risks associated with IT service vendors, including financial, compliance, and operational risks.
• Ensure compliance with all relevant procurement policies.
• Regularly review and report on vendor performance metrics against set benchmarks.
• Use data-driven insights to influence vendor selection and management strategies.
• Performs other related duties as required and assigned.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.