Director, IT Program Management

1100 Baystate Administrative Svc.; United States; Hybrid; USD 211,000 - 286,000; Full time

Job summary

Baystate Health in Springfield, MA seeks a Director of IT Program Management to drive the enterprise IT transformation and portfolio management strategy. You will oversee the IT Transformation Office, govern demand, and ensure alignment of technology investments with organizational priorities.

Leading a cross-functional team, you will develop dashboards and scorecards for executive reporting and collaborate with clinical, operational, IT, and finance leaders to optimize capacity, controls, and

Qualifications

• Bachelor's degree in a related field is required.
• 8–10 years of Healthcare IT, enterprise portfolio management, or related experience.
• Experience leading an enterprise IT Transformation Office/Portfolio Management Office.
• Experience with executive governance and portfolio financial reporting.

Responsibilities

• Oversee IT Transformation Office operations, standards, and reporting.
• Lead enterprise portfolio management across clinical, business, digital, data, and infrastructure.
• Develop executive dashboards, scorecards, and governance materials.
• Partner with executives to align technology investments with strategy.
• Drive resource capacity planning and risk management.

Skills

Strategic leadership

Portfolio management

Stakeholder engagement

Governance & controls

IT transformation

ServiceNow PMO

Education

Bachelor's degree

Master's degree preferred

PMP certification

Tools

ServiceNow

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a strategic, forward-thinking Director, IT Program Management to lead the continued evolution of our enterprise IT transformation and portfolio management capabilities in Springfield, MA. This is an exciting opportunity for an experienced leader to strengthen how technology initiatives are evaluated, governed, prioritized, and delivered across a complex healthcare organization.

RESPONSIBILITIES

The Director of IT Program Management will oversee the operations, processes, tools, and reporting that provide an integrated view of Baystate Health's enterprise IT portfolio. Working across clinical, business, digital, data, infrastructure, cybersecurity, and technology functions, this leader will bring greater transparency, accountability, and alignment between technology investments and organizational priorities.

Key Responsibilities

• Lead IT Transformation Operations: Direct the day-to-day operations and continued development of the IT Transformation Office, establishing scalable processes, standards, controls, and service expectations across the enterprise IT portfolio.
• Drive Enterprise Intake & Demand Management: Oversee the intake process for new technology requests, ensuring submissions are consistent, complete, and prepared for appropriate governance review.
• Enable Strategic Governance: Partner with executive leaders and governance bodies to develop decision materials, recommendations, agendas, action plans, and escalation processes that support transparent and timely decision-making.
• Oversee Enterprise Portfolio Management: Maintain an integrated view of technology initiatives across clinical, business, digital, data, infrastructure, and cybersecurity functions to improve visibility, alignment, sequencing, and accountability.
• Strengthen Resource & Capacity Planning: Partner with IT leaders to identify resource constraints, competing priorities, skill gaps, and delivery risks to support informed planning and realistic commitments.
• Optimize ServiceNow Portfolio Management: Own ServiceNow Strategic Portfolio Management processes, workflows, data standards, dashboards, and reporting to ensure accurate, timely, and actionable portfolio information.
• Deliver Executive Reporting & Insights: Develop portfolio dashboards, performance metrics, ITTO scorecards, and executive reports that communicate progress, financial readiness, risks, dependencies, outcomes, and areas requiring leadership attention.
• Support Financial & Vendor Governance: Ensure project owners provide the financial information and documentation needed for governance review. Coordinate vendor and procurement-related requests through established intake and approval pathways.
• Lead Stakeholder Engagement & Communications: Oversee portfolio communications, leadership briefings, IT updates, newsletters, and feedback mechanisms to promote transparency, engagement, and organizational alignment.
• Build Strategic Partnerships: Develop trusted relationships across executive leadership, clinical and operational teams, IT, finance, procurement, human resources, vendors, and governance stakeholders.
• Champion Continuous Improvement: Identify opportunities to streamline processes, strengthen controls, improve adoption, and advance the maturity of enterprise transformation capabilities.
• Develop High-Performing Teams: Recruit, lead, and develop a team of approximately three to five professionals supporting portfolio management, reporting, communications, and transformation office operations.
• Promote Compliance & Accountability: Ensure adherence to enterprise policies, security requirements, data governance standards, regulatory obligations, and applicable change management practices.
• Perform other duties as assigned.

SCHEDULE

Full-time

LOCATION

1 Monarch Place Springfield, MA Hybrid work opportunity – 1-2 times a month on-site required depending on priorities Candidate must live in approved remote state – AZ, CT, FL, GA, KS ,MD, MA, MI, MS, NH, NC, OH, PA, RI, SC, TN, TX, VT

QUALIFICATIONS

Bachelor's degree, required Master's degree in Business Administration, Healthcare Administration, Information Technology, or a related field, preferred 8–10 years of relevant experience in healthcare IT, enterprise portfolio management, transformation, governance, strategy execution, project/program management, or a related discipline, required At least 5 years of progressive leadership experience. Experience leading an enterprise IT Transformation Office or Portfolio Management Office within a complex healthcare system, strongly preferred Experience implementing or administering ServiceNow Strategic Portfolio Management. Demonstrated experience supporting executive governance, enterprise demand prioritization, resource capacity planning, and portfolio financial reporting. Education: Bachelors Degree (Required)

Certifications

Project Management Professional (PMP)

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $210,641.00 - $242,112.00 - $286,249.00

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health is a not‑for‑profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high‑quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care. Learn more at BaystateHealth.Org The ever‑growing health system includes six Massachusetts hospitals: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield Baystate Mercy Hospital in Springfield