IT Trade Support Specialists

Staffing Solutions USA, Inc.; New York (NY); Hybrid; USD 83,000 - 101,000; Full time

Job summary

Staffing Solutions USA, Inc. seeks IT Trade Support Specialists for a banking client in New York City. Hybrid work arrangement; in-office presence required at least 3 days per week.

You will support Finastra ecosystem, risk and accounting processing, and external API calls as part of daily operations. Responsibilities include incident response, production monitoring, user communications during major incidents, backlog follow-up, and contributing to testing strategy and documentation.

Qualifications

• Experience supporting Finastra or similar core banking apps.
• Ability to troubleshoot L1/L2 incidents and log tickets.
• Maintain documentation and SOPs for incidents and tests.

Responsibilities

• Respond to incidents and user inquiries; log and triage tickets.
• Monitor production systems and perform morning checks.
• Communicate major incidents to business users and stakeholders.
• Follow up on backlog and improve remediation actions.
• Support testing of new developments and testing strategies.

Skills

Incident management

L1/L2 support

Ticketing systems

Troubleshooting

Production monitoring

Communication with users

Test planning

Tools

Finastra

Fircosoft

Job description

SSUSA Job #1092: IT Trade Support Specialists

Job Description

IT TRADE SUPPORT SPECIALISTS

One of our global banking clients is seeking IT Trade Support Specialists to support their applications, projects, and maintenance of their many domains. This position is based in NYC and you must work in the office at least 3 days a week. The Support Specialists will support the application (Finastra) and its ecosystem including risk and accounting processing, advice, Fircosoft, and API calls to other applications.

Main tasks include:

• Respond to incident and user inquiries: log tickets, investigate and troubleshoot issues (L1/L2 level of support) until ticket resolution with respect to SLAs. Liaison with other IT and business teams;
• Production monitoring including morning checks to ensure applications are up and running;
• Communication with business users in case of major incidents;
• Tickets backlog follow-up;
• Continuous improvement: define and implement an action plan in case of recurring incidents, improve documentation and SOP's;
• The candidates can also contribute to the testing of new developments and technical updates (define testing strategy and execute test cases).

Job Location
New York City-HYBRID

Position Type
Consulting

Salary Range
$450-$550 PDR

Staffing Solutions USA P.O. Box 113344, Stamford, CT 06911 p: 212.972.5100 [e-mail]

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