IT Tier I Support Technician

wilsonco; United States; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability coverage

Paid time off

Retirement savings plan

Job summary

Wilson & Company is seeking a full-time IT Support Technician to provide Tier I help desk support across El Paso, TX; Las Cruces, NM; or Kansas City, MO. The role requires 2–5 years of hands-on experience with Windows 11, Intune deployment, AD, DNS/DHCP, and LAN/WAN issues.

Excellent documentation and customer service are essential for supporting engineers, architects, designers, and project teams. The annual salary range is $23.75–$27.50, with a comprehensive benefits package.

Qualifications

• 2-5 years supporting Windows desktop OS, Office 365, Teams
• Imaging and deploying PCs via Microsoft Intune (Autopilot a plus)
• Troubleshooting hardware, software, and apps; patch/update management
• AD account management (creating, disabling, modifying users); DNS, DHCP, MFA
• Internal and cloud-based infrastructure: email, printers, networks, Teams video conferencing/AV
• Remote Desktop tools and mobile device support (iPhone, Android, tablets)
• Software license management for design apps (Autodesk, Bentley, Esri); basic GIS awareness (ArcGIS)
• Experience supporting civil engineering and architecture design apps (AutoCAD, Civil 3D, Revit, MicroStation)
• Basic cybersecurity awareness; strong documentation; SLA understanding
• Hands-on workstation support; occasional after-hours/on-call travel to other offices

Responsibilities

• Provide Tier I help desk support to engineers, architects and project teams
• Maintain stable workstations and reliable connectivity for projects
• Document issues and contribute to knowledge base and SOPs
• Escalate complex issues per SLA targets and assist in end-user training

Skills

Windows support

Active Directory

Intune Autopilot

LAN TCP/IP

Office 365 Teams

Customer service

Documentation

Remote Desktop

Cybersecurity awareness

Tools

Microsoft Intune

Autopilot

Autodesk

Bentley

Esri

ArcGIS

AutoCAD

Civil 3D

Revit

MicroStation

Job description

Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or Kansas City, MO. The ideal candidate is self-motivated, organized, and communicates clearly with both technical and non-technical staff. This role supports engineers, architects, designers, and project teams who rely on stable workstations, reliable connectivity, and quick turnaround on technical issues to keep projects moving.

The desired candidate has hands-on experience with Windows 11, PC imaging and deployment using Microsoft Intune, and troubleshooting issues related to desktops, LAN/WAN connectivity (TCP/IP), and Active Directory. This position requires 2-5 years of relevant experience.

Requirements

• 2-5 years supporting Windows desktop operating systems, Office 365, and Teams
• Experience imaging and deploying PCs via Microsoft Intune (Autopilot a plus), including asset inventory/equipment tracking
• Troubleshooting computer hardware, software, and application issues, including patch/update management (installing, troubleshooting, manual deployment when auto-updates fail)
• Active Directory account management (creating, disabling, modifying users), password resets, DNS, DHCP, and MFA support
• Support for internal and cloud-based infrastructure: email, printers, wired/wireless networks, and Teams-based video conferencing/AV
• Experience with Remote Desktop tools and mobile device support (iPhone, Android, tablets)
• Software license management for design applications (Autodesk, Bentley, Esri) and basic GIS awareness (ArcGIS or similar)
• Experience supporting civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation) strongly desired, including large CAD/BIM/GIS file and storage needs
• Basic cybersecurity awareness (phishing identification, endpoint protection alerts)
• Strong documentation habits - accurate ticket logging and contribution to knowledge base/SOPs
• Understanding of SLA targets and escalation procedures (Tier 2/3 hand-off)
• Excellent problem-solving, analytical, and communication skills (written and verbal)
• Strong customer service orientation in a user-facing, deadline-driven environment
• Hands-on workstation support required, including lifting/moving equipment; willingness to report to the office regularly and support occasional after-hours/on-call work
• Occasional travel to other offices required
• Ability to work independently or on a team, adapting quickly as business needs change
• Highly motivated, with interest in career growth through company training

Annual Salary Range: $23.75 - $27.50 (Depending on Experience)

Please note that Wilson & Company is not currently sponsoring applicants for work visas.

About Us:

For nearly a century, Wilson & Company, Inc., Engineers & Architects, has provided award-winning engineering, architecture, planning, environmental, surveying, geospatial, and construction management services. With employees across multiple offices in the Midwest, Southwest, Rocky Mountain, and Western regions in the United States , we bring people together to practice their craft, create value, and acco mplish gre a t things .

Guided by our purpose, we help clients move from concept to completion, transforming unused spaces into productive places, underutilized facilities into efficient ones, and rural or urban challenges into achievable solutions.

At Wilson & Company, we focus on your specific needs, delivering excellence with lasting Higher Relationships in mind. By employing our core values-discipline, intensity, collaboration, shared ownership, and solutions-we create genuine experiences and lasting connections for our clients, employees, and communities.

We support our employees' success and well-being with a comprehensive benefits package, including options for health insurance, life insurance, disability coverage, paid time off, and retirement savings plans.

We are proud to be an EEO employer and maintain a drug-free workplace, conducting pre-employment background checks.

Join us and be part of a culture committed to helping you achieve personal and professional success.