IT Support Technician

Jobtailor

Town of Montana (WI)

On-site

USD 42,000 - 54,000

Full time

8 days ago

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Job summary

Wilson & Company in Wisconsin is seeking a Tier I help desk specialist to support engineers, architects, and project teams. You will resolve desktop, software, and network issues and image devices with Microsoft Intune.

The role emphasizes strong customer service, clear communication, and the ability to work independently or on a team, with occasional after-hours/on-call support and limited travel.

Qualifications

2–5 years of Windows desktop, Office 365, and Teams support.
Imaging and deploying PCs via Microsoft Intune; Autopilot a plus.
Asset inventory/equipment tracking experience.
AD account management, DNS, DHCP, MFA support.
Support for Autodesk, Bentley, Esri; CAD/BIM/GIS familiarity.

Responsibilities

Provide Tier I help desk support to engineers, architects, designers, and project teams.
Troubleshoot desktop, hardware, software, application, connectivity, account, and infrastructure issues.
Image and deploy PCs using Microsoft Intune and maintain asset inventory/equipment tracking.
Manage Active Directory accounts, password resets, DNS, DHCP, and MFA support.
Support email, printers, wired/wireless networks, and Teams-based video conferencing/AV.
Provide Remote Desktop and mobile device support.
Manage software licenses for design applications.

Skills

Windows Desktop Support

Microsoft Intune Imaging

Active Directory Management

Remote Desktop Support

Software License Management

Tools

Microsoft Office 365

Autodesk Software

Bentley Software

Esri Software

AutoCAD

Revit

Civil 3D

Job description

Provide Tier I help desk support to engineers, architects, designers, and project teams
Troubleshoot desktop, hardware, software, application, connectivity, account, and infrastructure issues
Image and deploy PCs using Microsoft Intune and maintain asset inventory/equipment tracking
Manage Active Directory accounts, password resets, DNS, DHCP, and MFA support
Support email, printers, wired/wireless networks, and Teams-based video conferencing/AV
Provide Remote Desktop and mobile device support
Manage software licenses for design applications and support civil engineering and architecture applications
Perform patch/update management, including manual deployment when automatic updates fail
Log tickets accurately and contribute to knowledge base/SOPs
Meet SLA targets and elevate issues to Tier 2/3
Provide hands-on workstation support and occasional after-hours/on-call support
Travel occasionally to other offices
Support stable workstations, reliable connectivity, and quick technical issue resolution to keep projects moving

Requirements

2–5 years supporting Windows desktop operating systems, Office 365, and Teams
Experience imaging and deploying PCs via Microsoft Intune; Autopilot a plus
Asset inventory/equipment tracking experience
Troubleshooting computer hardware, software, applications, patches, and updates
Active Directory account management, password resets, DNS, DHCP, and MFA support
Support for email, printers, wired/wireless networks, and Teams-based video conferencing/AV
Experience with Remote Desktop tools and mobile devices including iPhone, Android, and tablets
Software license management for Autodesk, Bentley, and Esri; basic GIS awareness
Experience supporting AutoCAD, Civil 3D, Revit, Bentley MicroStation, and large CAD/BIM/GIS files strongly desired
Basic cybersecurity awareness, including phishing identification and endpoint protection alerts
Accurate ticket logging and knowledge base/SOP contribution
Understanding of SLA targets and escalation procedures
Excellent problem-solving, analytical, written, and verbal communication skills
Strong customer service orientation
Hands-on workstation support, including lifting/moving equipment
Willingness to report to the office regularly and support occasional after-hours/on-call work
Ability to travel occasionally to other offices
Ability to work independently or on a team
Interest in career growth through company training
Applicants must be authorized to work without current visa sponsorship; Wilson & Company is not currently sponsoring work visas

Core Competencies

Demonstrates expertise in providing Tier I help desk support, troubleshooting hardware and software issues, and managing Active Directory accounts. Proficient in imaging and deploying PCs using Microsoft Intune, with a strong focus on customer service and effective communication.

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