IT Tier I Support Technician

Wilson & Company, Inc., Engineers and Architects; El Paso (TX); On-site; USD 49,000 - 57,000; Full time

Job summary

Wilson & Company, Inc., Engineers and Architects, seeks a full-time IT Support Technician to provide Tier I help desk support in El Paso, TX with opportunities in Las Cruces, NM or Kansas City, MO.

The ideal candidate will assist engineers, designers, and project teams by maintaining stable workstations, reliable connectivity, and quick issue resolution, including Windows 11, Intune imaging, AD management, and remote desktop support.

Qualifications

• 2–5 years supporting Windows desktop OS, Office 365, and Teams.
• Imaging and deploying PCs via Microsoft Intune (Autopilot a plus).
• Troubleshooting hardware, software, and apps; patch management.
• AD account management, password resets, DNS, DHCP, MFA support.
• Support for email, printers, wired/wireless networks, and Teams video.
• Remote Desktop tools and mobile device support (iPhone, Android).
• License management for design apps (Autodesk, Bentley, Esri); basic GIS.
• Experience with Civil 3D, Revit, AutoCAD, or BIM tools preferred.
• Strong cybersecurity awareness and excellent documentation habits.
• Understanding SLA targets and Tier 2/3 escalation.

Responsibilities

• Provide Tier I help desk support to engineers, architects, and staff.
• Maintain stable workstations, connectivity, and quick issue resolution.
• Imaging and deploying PCs, applying updates, and tracking assets.
• Assist with AD, DNS/DHCP, and MFA-related tasks as needed.

Skills

Windows 11

Office 365/Teams

Troubleshooting

Customer service

Documentation

Tools

Microsoft Intune

Autopilot

Active Directory

DNS/DHCP

Remote Desktop

GIS awareness

Job description

Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or Kansas City, MO. The ideal candidate is self-motivated, organized, and communicates clearly with both technical and non-technical staff. This role supports engineers, architects, designers, and project teams who rely on stable workstations, reliable connectivity, and quick turnaround on technical issues to keep projects moving. The desired candidate has hands‑on experience with Windows 11, PC imaging and deployment using Microsoft Intune, and troubleshooting issues related to desktops, LAN/WAN connectivity (TCP/IP), and Active Directory. This position requires 2–5 years of relevant experience.

Requirements

• 2–5 years supporting Windows desktop operating systems, Office 365, and Teams
• Experience imaging and deploying PCs via Microsoft Intune (Autopilot a plus), including asset inventory/equipment tracking
• Troubleshooting computer hardware, software, and application issues, including patch/update management (installing, troubleshooting, manual deployment when auto-updates fail)
• Active Directory account management (creating, disabling, modifying users), password resets, DNS, DHCP, and MFA support
• Support for internal and cloud-based infrastructure: email, printers, wired/wireless networks, and Teams-based video conferencing/AV
• Experience with Remote Desktop tools and mobile device support (iPhone, Android, tablets)
• Software license management for design applications (Autodesk, Bentley, Esri) and basic GIS awareness (ArcGIS or similar)
• Experience supporting civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation) strongly desired, including large CAD/BIM/GIS file and storage needs
• Basic cybersecurity awareness (phishing identification, endpoint protection alerts)
• Strong documentation habits — accurate ticket logging and contribution to knowledge base/SOPs
• Understanding of SLA targets and escalation procedures (Tier 2/3 hand-off)
• Excellent problem‑solving, analytical, and communication skills (written and verbal)
• Strong customer service orientation in a user‑facing, deadline‑driven environment
• Hands‑on workstation support required, including lifting/moving equipment; willingness to report to the office regularly and support occasional after‑hours/on‑call work
• Occasional travel to other offices required
• Ability to work independently or on a team, adapting quickly as business needs change
• Highly motivated, with interest in career growth through company training

Annual Salary Range: $23.75 - $27.50 (Depending on Experience)

Please note that Wilson & Company is not currently sponsoring applicants for work visas.

About Us

For nearly a century, Wilson & Company, Inc., Engineers & Architects, has provided award-winning engineering, architecture, planning, environmental, surveying, geospatial, and construction management services. With employees across multiple offices in the Midwest, Southwest, Rocky Mountain, and Western regions in the United States, we bring people together to practice their craft, create value, and accomplish great things.

Guided by our purpose, we help clients move from concept to completion, transforming unused spaces into productive places, underutilized facilities into efficient ones, and rural or urban challenges into achievable solutions.

At Wilson & Company, we focus on your specific needs, delivering excellence with lasting Higher Relationships in mind. By employing our core values—discipline, intensity, collaboration, shared ownership, and solutions—we create genuine experiences and lasting connections for our clients, employees, and communities.

We support our employees’ success and well‑being with a comprehensive benefits package, including options for health insurance, life insurance, disability coverage, paid time off, and retirement savings plans. We are proud to be an EEO employer and maintain a drug‑free workplace, conducting pre‑employment background checks.

Join us and be part of a culture committed to helping you achieve personal and professional success.