IT Support Assistant

Church of the Highlands; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Church of the Highlands is seeking an IT Support Assistant to provide front-line technical support for staff, volunteers, and guests within the Information Technology department.

You will assist with equipment deployment, inventory management, and a range of operational tasks, while delivering excellent customer service and helping maintain efficient technology systems across ministries.

Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware, software, and mobile devices.
• Strong customer service and communication skills.
• Ability to learn new technologies quickly.
• Strong organizational skills and attention to detail.
• Ability to lift and move technology equipment.

Responsibilities

• Assist walk-in visitors with basic IT issues.
• Respond to Tier 1 support requests.
• Troubleshoot common hardware/software problems.
• Escalate complex issues as needed.
• Assist with inventory tracking and equipment deployment.
• Support administrative tasks and office operations.
• Participate in team trainings and learning opportunities.

Skills

Customer service

Communication

Learning agility

Organizational skills

Physical ability

Education

High school diploma or equivalent

Job description

Purpose of the Job

The IT Support Assistant provides front-line technical support to team, volunteers, and guests by assisting with routine technology issues and administrative tasks within the Information Technology department. This role serves as a welcoming first point of contact for walk-in support requests, assists with equipment deployment and inventory management, and supports the overall efficiency of the IT team by performing a variety of operational and administrative duties.

Essential Responsibilities

Technical Support

• Assist walk-in visitors with basic IT-related questions and technical issues.
• Respond to Tier 1 support requests submitted through the IT ticketing system.
• Troubleshoot common hardware, software, printer, mobile device, and account-related issues.
• Escalate complex or unresolved issues to appropriate IT team members.
• Provide excellent customer service while maintaining a positive and professional attitude.

Equipment & Asset Management

• Receive, inspect, and unbox newly delivered technology equipment.
• Assist with inventory tracking, labeling, and organization of IT assets.
• Prepare computers, peripherals, and other devices for deployment to team and ministries.
• Maintain an organized and clean equipment storage area.

Administrative & Operational Support

• Assist the Administrative Assistant with stocking workroom refrigerators and other supply areas as needed.
• Assist the Administrative Assistant with maintaining the cleanliness and organization of shared workspaces.
• Support department projects and office operations as assigned.

Professional Development

• Learn and become familiar with the organization's IT systems, applications, and support processes.
• Develop technical knowledge and troubleshooting skills to improve support response effectiveness.
• Participate in team meetings, training sessions, and ongoing learning opportunities.

Additional Responsibilities

• Follow established IT policies, procedures, and security standards.
• Perform other duties as assigned to support the IT department and organizational objectives.

Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware, software, and mobile devices.
• Strong customer service and communication skills.
• Ability to learn new technologies and systems quickly.
• Strong organizational skills and attention to detail.
• Ability to lift and move technology equipment and packages as needed.

Attributes

• Fun / Enjoyable
• Excellent interpersonal skills
• Life-giving attitude
• Loyal and possesses a servant's heart
• Must be committed to the vision of Highlands to fulfill the Great Commission with integrity and passion
• Strong written, oral communication, and interpersonal skills
• Daily contact with members of IT team
• Works and frequently connects with all Highlands teams and other ministries and their leadership.