IT Associate I

coe22; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Church of Eleven22 is hiring an IT Associate I to support daily IT operations across church locations. The role assists in maintaining applications, hardware and systems, with responsibilities for helpdesk tickets and onboarding new staff with technology access.

You will troubleshoot issues, keep IT documentation up to date, and collaborate with HR on new hire provisioning. This is a hands-on role requiring reliable transportation and weekend coverage as needed.

Qualifications

• 1–2 years of experience in a technical support or field technician role.
• Associate degree in a related field preferred.

Responsibilities

• Support the IT team in maintenance and troubleshooting of applications, hardware and systems under the direction of the IT Manager.
• Assess, prioritize, communicate and resolve IT helpdesk ticket items through the helpdesk system, ensuring timely follow-up and effective issue resolution.
• Provide on-site and remote troubleshooting for hardware and software components across all locations.
• Maintain and update IT documentation, asset inventories and process guides on a regular basis.
• Coordinate new hire technology and asset setup with HR to ensure equipment and access are prepared by day one.
• Recruit, schedule and lead serve staff for the IT Ministry and ensure alignment with the church mission.

Skills

Technical support

Helpdesk

Education

Associate degree in related field

Job description

Job Title: IT Associate I

Ministry/Department: IT

Reports to: IT Manager

Status: Full-time, non-exempt

Supervisory Role: No

Objective

To fully support the overall policies and goals for the Information Technology (IT) Ministry in a way that removes barriers to The Church of Eleven22® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Key Responsibilities

• Maintain an authentic and growing walk with Jesus Christ through the ongoing spiritual disciplines of Bible reading, prayer, personal worship, fasting, confession and fellowship
• Support the IT team in the maintenance and troubleshooting of all existing applications, hardware and systems under the direction of the Assistant IT Manager and IT Manager
• Assess, prioritize, communicate and resolve IT helpdesk ticket items through the helpdesk system, ensuring timely follow-up and effective issue resolution
• Ensure IT processes are consistently followed by staff and provide feedback on areas for improvement
• Provide on-site and remote troubleshooting for hardware and software components across all Eleven22 locations
• Maintain and update IT documentation, asset inventories and process guides on a regular basis
• Participate in meetings with other ministry areas to communicate IT-related challenges, goals and needs as assigned
• Provide after-hours support for urgent IT issues during major church events (All-Skates) and as scheduled
• Coordinate new hire technology and asset setup, including laptops and iPads, in collaboration with HR to ensure all equipment, access and permissions are prepared by the employee’s first day and tracks completion of onboarding items
• Coordinate with hiring managers to provision additional permissions and software access as needed and provide new hire training and support upon request, including but not limited to Mac laptop usage, key applications and SharePoint access and navigation
• Coordinate the collection of company assets upon staff separation, ensuring all equipment is securely wiped, system access is removed and assets are prepared for redeployment in accordance with IT policies
• Serve as a liaison between IT and non-IT staff to assist with training and support needs
• Recruit, schedule and lead serve staff, ensuring they are discipled, supported and engaged in the mission of the church’s IT Ministry

Competencies

• Model The Church of Eleven22’s mission, vision and core values
• Ability to maintain strict confidentiality
• Ability to adapt to change
• Strong proactive communication skills
• Focuses on customer and client needs
• Identifies and contributes to process improvements
• Maintains attention to detail and organization
• Demonstrates proven technical competency
• Ability to manage multiple deadlines and tasks

Education and Experience

• One to two years of experience in a technical support or field technician support role
• Associate degree in a related field preferred

Expected Hours of Work

Work Hours Expectations: 40 hours or more.

Schedule Expectations: Sunday through Thursday (hours may vary based on church needs to include working full weekends).

The church has several big events (“All-Skates”) throughout the year to help further the mission of Eleven22. These events are mandatory for all staff to be in attendance and may vary, depending on the vision cast for the current year.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment/Physical Demands

This role operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and similar technology tools. The position requires regular travel between all of The Church of Eleven22 locations, and staff members must have reliable transportation to support these visits. While the role is largely sedentary, it may require bending, standing and lifting or carrying items up to 25 pounds, including books, tools and technology assets such as laptops, iPads and related equipment.

Ministerial Exception

The ministerial exception furthers the purposes of the Free Exercise and Establishment Clauses of the First Amendment by barring legal claims against church bodies by staff members who perform religious functions. All church pastors are subject to the exception, but a formal ministerial credential is not required. While there is no rigid formula to determine other church staff members that qualify, various factors are considered to determine which staff members are subject to the ministerial exception (please see handbook).

Staff members who qualify under the ministerial exception are not covered by federal and state employment and anti-discrimination laws. Please see the Human Resources Ministry team if you have questions on whether you are subject to the ministerial exception.

Code of Conduct

1. We live authenticity
2. We are gospel-centered and mission-focused
3. We are family
4. We are lifelong learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray 1st and decide 2nd
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

The Church of Eleven22 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. The Church of Eleven22 reserves the right to discriminate on the basis of religion to the full extent permitted by law.