Information Tech/Help Desk

compassmemorial; Iowa (LA); On-site; USD 38,000 - 60,000; Full time

Job summary

Compass Memorial Healthcare seeks an IT Help Desk professional to be the first contact for IT issues via phone, email, or in person across clinics and hospital sites. The role includes assisting with training, coordinating software usage, and providing first-tier problem resolution.

The ideal candidate will have a High School Diploma or GED (associate degree or IT cert preferred) and 2 years of Help Desk experience, with strong communication skills and the ability to work across departments.

Qualifications

• High School Diploma or GED preferred.
• Associate degree or IT certification preferred.
• 2 years IT Help Desk experience preferred.
• Ability to communicate clearly with all levels of staff.

Responsibilities

• Serve as first contact for IT issues via phone, email, ticketing, or in person.
• Assist departments with policies, procedures, and training.
• Coordinate staff training on applications like Word, Excel, and Outlook.
• Provide first-tier problem resolution to Help Desk requests.
• Support clinics, pharmacies, hospital, and specialty clinics.
• Assist in developing and implementing privacy and access policies.
• Support LAN hardware and install programs as directed by IT Manager.
• Design and implement the Internal Help Desk with the IT team.

Skills

IT Help Desk experience

Communication skills

Training and education coordination

Problem solving

Education

High School Diploma or GED

Associate’s degree or IT Certification

Tools

Word

Excel

Outlook

Job description

The position will serve as the first point of contact for all IT-related issues via phone, email, ticketing system, or in person.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists departments with policies and procedures and training/education for each department.
• Coordinates employees in computers training/skills needed for their jobs with applications and programs including Word, Excel, Outlook, etc.
• Answers and responds to phone and email Help Deskrequests
• Provide first-tier problem resolution to Help Desk requests
• Support includes all clinics, pharmacies, hospital, and specialty clinics.
• Assist in the development and implementation of policies and procedures regarding the privacy of, and access to, all hospital and patient information.
• Assist IT Manager to develop staff procedures in technical areas of expertise and provides related professional computer services support and training.
• Design and implement the Internal Help Desk with the IT team.
• Assist with coordinating, planning and scheduling system-wide enhancement and modifications with IT team.
• Assists with local area network equipment, which includes servers, workstation PC’s and printers.
• Installs programs as directed by IT Manager.
• Hardware maintenance.
• Supports various duties within the IT Department including after-hours call

MINIMUM QUALIFICATIONS

1. Education, Experience, and Training
   1. High School Diploma or General Education Development (GED) preferred.
   2. Prefer associate’s degree or IT Certification.
   3. Prefer 2 years’ experience with IT Help Desk.
   4. Must have the ability to work with associated technologies relevant to the position.
   5. Must possess the ability to effectively communicate, both verbally and in written form, needs and solutions with all levels of the organization.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Compass Memorial Healthcare will be based on merit, qualifications, and abilities. Compass Memorial Healthcare does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, gender, national origin, age, physical or mental disability, sexual orientation, gender identity, or any other classification in accordance with federal, state and local statutes, regulations and ordinances.

Start your day with a delicious breakfast or enjoy a satisfying lunch at the May Street Café. You don’t have to be a patient to dine with us. Open to the community, dine in or grab your meal to go.

CMH Foundation

The CMH Foundation supports Compass Memorial Healthcare through donations that enhance patient care, fund advanced technology and facility improvements, and help ensure exceptional healthcare for our communities.

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