IT Tier 1 Help Desk | Fast-Paced Growth & Bonuses

Extramile; Meridian (ID); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Bonus potential

Training program

Advancement opportunities

Family environment

Flexible schedules

Medical insurance

Vision insurance

Dental insurance

Paid time off

Long term disability

Life insurance

Employee discounts

401k profit sharing

Tuition reimbursement

Job summary

Jacksons is seeking a T1 Technical Support Center Representative to diagnose, troubleshoot, and route a wide range of issues for c-store and corporate customers. You will handle calls and tickets for IT and Facilities, gather details, diagnose problems, and route to appropriate teams as needed.

Ideal candidates have 2+ years in retail or help desk, strong communication, and patient, customer-focused service. This role emphasizes teamwork and a fast-paced environment with opportunities for growth.

Qualifications

• High School Diploma or GED required; an associate degree is preferred.
• 2+ years in retail and/or help desk environments.
• Proficiency in the Windows operating system and foundational troubleshooting abilities.
• Excellent written, verbal, and phone etiquette skills.

Responsibilities

• Monitor and address incoming calls and ticket queues to provide timely and efficient customer service.
• Collaborate in a team environment to assess, diagnose, and troubleshoot tickets.
• Determine dispatch and escalations for vendors and on-site technicians.
• Provide quality customer service to corporate employees and store users.
• Troubleshoot a variety of hardware, software, and equipment issues.
• Review precise documentation and execute the proper steps to reach solutions to problems.
• Guide users with little tech experience through troubleshooting.
• Document events thoroughly and with a detail-oriented eye.

Skills

Customer service

Windows OS

Multi-tasking

Communication

Education

High School Diploma or GED

Associate degree preferred

Tools

Windows troubleshooting

Job description

Jacksons is seeking a T1 Technical Support Center Representative to diagnose, troubleshoot, and route a wide range of issues for c-store and corporate customers. You will handle calls and tickets for IT and Facilities, gather details, diagnose problems, and route to appropriate teams as needed.

Ideal candidates have 2+ years in retail or help desk, strong communication, and patient, customer-focused service. This role emphasizes teamwork and a fast-paced environment with opportunities for growth.