Administrative Assistant, Guest Relations

Heritage Behavioral Health Center- HBHC; Decatur (IL); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Generous vacation, sick and personal

Wellness days

Paid holidays

Health Insurance

Retirement plans

Education opportunities

Job summary

Heritage Behavioral Health Center in Decatur, IL is seeking an Administrative Assistant to join our team of dedicated support staff. This full-time role requires flexibility and the ability to perform a wide array of duties, from reception to billing and scheduling.

The successful candidate will excel in customer relations, data analysis for accurate billing, and professional communication, with a strong work ethic and integrity.

Qualifications

• High school diploma or equivalent.
• Minimum 21 years of age.
• Valid Illinois driver's license and reliable transportation.

Responsibilities

• Customer relations – both in person and telephonically
• Detailed analysis of data to ensure accurate billing of services occurs
• Scheduling of appointments
• Routine correspondence as required

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Data handling

Education

High school diploma or equivalent

Job description

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care – regardless of the position they hold.

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff’s needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Overview: Administrative Assistant

These full-time positions are available immediately on Heritage's team of dedicated support staff. The work environment requires flexibility and the ability to be proficient in a wide array of duties. We are looking for proactive, goal-oriented candidates who are curious and inquisitive – cannot accept “routine” – able to work independently in a fast-paced support services environment – critical thinkers – look past the obvious for unique solutions - will listen actively to all challenges before recommending solutions – minimize barriers when implementing initiatives. These positions require creativity, perceptual objectivity, a strong base work ethic, flexibility, a commitment to excellence, dependability, and a willingness to continually learn and grow.

Positions are available in different areas of the organization, including reception, billing, and scheduling.

Core Responsibilities Include:

• Customer relations – both in person and telephonically
• Detailed analysis of data to ensure accurate billing of services occurs
• Scheduling of appointments
• Routine correspondence as required

Knowledge, Skills and Abilities:

• Computer proficiency in Microsoft software (Word, Excel, and Outlook)
• Proven excellence in customer service to both internal and external customers
• Good written and verbal communication skills
• Solid organizational skills
• Ability to manage workloads within allotted timeframes
• Ability to relate to a wide variety of customers, many who are experiencing a mental health or substance use disorder
• Unquestionable personal and professional integrity

Education and Experience:

• High school diploma or equivalent
• Minimum 21 years of age
• A valid Illinois Driver's license, reliable means of transportation, and proof of current automobile insurance are required.

Salary Range: $37,440 to $60,320 per year ($18.00 to $29.00 per hour) dependent on education, experience and position

Heritage also offers the following with this position:

• Generous vacation, sick and personal leave
• WELLNESS days - 26 days per year (every other Friday off paid)
• Paid holidays - 9 in 2025
• Health Club/Fitness Reimbursement
• Employee Assistance Program
• Continuing education opportunities
• Tuition assistance program
• Agency provided life insurance and short-term disability policies
• Retirement plans (401k and Roth)
• Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
• We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit www.hrsa.gov.