IT Technician (TEMP)

Native American Mental Health Services Corporation; Redding (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

North American Mental Health Services is seeking an IT Member to support and maintain IT systems in a healthcare environment. The role focuses on end-user support, hardware and software troubleshooting, and ensuring secure handling of information.

The position involves working with EHR software, minor network tasks, and user training, with a day shift for a temporary 3-4 month assignment in Redding, CA.

Qualifications

• High school diploma or equivalent; IT degree preferred.
• Experience with Windows/Mac OS and basic hardware/software troubleshooting.
• Strong communication and customer service skills; ability to work independently or in a team.
• Familiarity with healthcare IT systems or EHR software is a plus.

Responsibilities

• Provide technical support and assistance to end-users (staff and clients).
• Set up, configure, and maintain computer workstations, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot software applications, including EHR systems.
• Assist in setup and maintenance of network equipment to ensure connectivity.
• Promote and enforce IT security policies to safeguard healthcare information.
• Maintain accurate records of IT assets, service requests, and resolutions.
• Manage IT inventory, tracking equipment and disposal of assets.
• Provide basic training to users on IT systems and best practices.

Skills

Customer service skills

Communication skills

Problem-solving

Independent work

Team collaboration

Education

High school diploma or equivalent

Bachelor's or Associate's degree in IT-related field preferred

Tools

Windows

Mac OS

Job description

Job Details: Job Location: NAMHS - Administration Office - Redding, CA, Salary Range: $20.00 - $24.00Hourly, Job Shift: Day, This is a temporary position expected to last 3-4 months.

As an IT Member at North American Mental Health Services, you will play a crucial role in maintaining the organization's information technology systems, ensuring they run smoothly to support our critical operations. This position offers a fantastic opportunity for your career in IT within a dynamic and rewarding healthcare environment.

Key Responsibilities:

• User Support: Provide technical support and assistance to end-users, including staff and clients, in resolving hardware and software issues.
• Hardware Maintenance: Assist with the setup, configuration, and maintenance of computer workstations, laptops, printers, and other IT equipment.
• Software Support: Install, configure, and troubleshoot software applications used within the organization, including EHR (Electronic Health Record) systems.
• Network Assistance: Assist in the setup and maintenance of network equipment, ensuring stable connectivity for all users.
• Security Awareness: Promote and enforce IT security policies and guidelines to safeguard sensitive healthcare information.
• Documentation: Maintain accurate records and documentation of IT assets, service requests, and issue resolution processes.
• Inventory Management: Assist in managing IT inventory, tracking equipment, and ensuring proper allocation and disposal of assets.
• Training: Provide basic training to users on IT systems and best practices.

Qualifications: Qualifications:

• High school diploma or equivalent (Bachelor's or Associate's degree in IT-related field preferred).
• Knowledge of Windows and/or Mac operating systems.
• Basic understanding of hardware and software troubleshooting.
• Strong communication and customer service skills.
• Ability to work well both independently and as part of a team.
• Strong problem-solving abilities.
• A commitment to maintaining the confidentiality of sensitive healthcare information.

Preferred Qualifications:

• IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST).
• Previous experience in a similar IT support role.
• Familiarity with healthcare IT systems or EHR software.