IT TECHNICIAN - SR. IT TECHNICIAN - Solar System Science & Exploration - Boulder, CO

Southwest Research Institute; Boulder (CO); On-site; USD 24,190 - 49,442; Full time

Job summary

A research institute in Boulder is seeking an IT technician to provide end-user support across various operating systems including Windows and MacOS. Responsibilities include setting up new computers, managing ticket requests, and assisting senior IT staff. Candidates must possess a high school diploma and have 2-5 years of IT support experience. The position requires full-time in-office work. Salary ranges from $17.56 to $35.89 hourly.

Qualifications

• 2-5 years of experience with IT support.
• Experience with Windows and MacOS preferred; Linux experience a plus.

Responsibilities

• Provide end-user support for a variety of computer operating systems.
• Set up new computing hardware for end users.
• Handle ticketing system requests from end users.

Skills

End-user support for Windows

End-user support for MacOS

End-user support for Linux

Computer hardware setup

Ticketing system management

Education

High school diploma or equivalent

Job description

Who We Are

The Solar System Science & Exploration Division is located in Boulder, Colorado. The roughly 115 staff are involved in science and engineering work supporting basic research and analysis in a wide range of space topics, instrument development, and mission design and operations. The Computer and Software Sciences section seeks an IT technician to support IT services in the Division.

Objectives of this Role

• Provide end‑user support for a variety of computer operating systems such as Windows, MacOS, and Linux.
• Set up new computing hardware for end users.
• Assist more senior IT staff with appropriate tasks, e.g. server installations.

Daily and Monthly Responsibilities

• Setting up new computers for end users, including laptops and desktop workstations.
• Handle ticketing system requests from end users for IT support.
• Work on IT issues with other IT support team members.
• This role requires full‑time in‑office work.

Requirements

• Requires a high school diploma or equivalent.
• 2-5 years of experience with IT support.
• Experience with Windows and MacOS preferred; Linux experience a plus.

Special Requirements

Work assignment is in Boulder, Colorado.

Job Locations: Boulder, Colorado

Salary Range: $17.56 - $35.89