IT Technician (Part-Time or Full-Time)

SARCOA; Dothan (AL); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

State Retirement Program

Paid time off and holidays

Health & Dental Insurance (full-time)

Disability insurance (short/long-term)

Job summary

SARCOA seeks an IT Technician to support our technology environment in Dothan, Alabama. This office-based role offers flexibility with either part-time (20–25 hours) or full-time (40 hours) schedules and a starting wage of $21.45 per hour.

You will troubleshoot hardware, software, and network issues, support end users, and help maintain IT systems. Strong problem-solving skills and customer service are essential, with preferred IT/CS degree and certifications.

Qualifications

• Two years IT or related technical experience.
• Experience supporting Windows-based environments, network administration, and telecommunications systems.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Plan, install, configure, and maintain IT telecommunications systems and equipment.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Perform repairs and replacements of faulty equipment as needed.
• Conduct preventive maintenance to ensure optimal performance and reliability of IT systems.
• Collaborate with other IT professionals to implement solutions and enhancements.
• Document processes, procedures, and configurations for reference and training purposes.
• Stay updated on emerging technologies and best practices in IT telecommunications.
• Provide technical support and assistance to end-users as required.
• Maintain inventory of tech devices for all staff.

Skills

IT troubleshooting

Windows support

Networking

End-user support

Customer service

Education

Associate/Bachelor's in IT or CS

Tools

CompTIA A+

Network+

Security+

Microsoft Certifications

Job description

Join the SARCOA Team!

IT Technician (Part-Time or Full-Time)

Southern Alabama Regional Council on Aging (SARCOA) is seeking a knowledgeable and dependable IT Technician to join our team in Dothan, Alabama.

At SARCOA, our mission is to improve the lives of senior adults, individuals with disabilities, and caregivers throughout our seven-county service area. We are looking for a motivated IT professional who enjoys solving technical problems, supporting end users, and helping maintain a reliable technology environment that keeps our organization running smoothly.

This office-based position offers an opportunity to make a meaningful impact while working in a collaborative, mission-driven organization.

What You'll Do:

1. Plan, install, configure, and maintain IT telecommunications systems and equipment.
2. Troubleshoot and resolve hardware, software, and network issues promptly.
3. Perform repairs and replacements of faulty equipment as needed.
4. Conduct preventive maintenance to ensure optimal performance and reliability of IT systems.
5. Collaborate with other IT professionals to implement solutions and enhancements.
6. Document processes, procedures, and configurations for reference and training purposes.
7. Stay updated on emerging technologies and best practices in IT telecommunications.
8. Provide technical support and assistance to end-users as required.
9. Maintain inventory of tech devices for all staff.

What We're Looking For:

Required

1. Minimum of two (2) years of IT or related technical experience.
2. Strong knowledge of computer hardware, software, networking, and troubleshooting.
3. Experience supporting Windows-based environments, network administration, and telecommunications systems.
4. Excellent customer service and communication skills.
5. Ability to work independently and manage multiple priorities.
6. Strong attention to detail and commitment to quality.

Preferred

1. Associate or bachelor's degree in information technology, Computer Science, or a related field.
2. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent.

Why Work with SARCOA?

1. Employment Type: Part-Time (20-25 hours/week) or Full-Time (40 hours/week)
2. Starting Pay: $21.45/hour
3. Participation in the State Retirement Program
4. Eligibility for agency bonus incentives
5. Paid time off and holidays
6. 100% Employer-Paid Health & Dental Insurance (full-time employees)
7. Employer-Paid Short- & Long-Term Disability (full-time employees)

Why Join SARCOA?

At SARCOA, you'll become part of a team dedicated to serving others while working in a supportive environment that values collaboration, innovation, and professional growth. Whether you're looking for a part-time opportunity or a full-time career, you'll play an important role in keeping the technology that supports our mission running efficiently.