IT Technician - Nashville, TN

Velocity Truck Group; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a fast-paced and growing organization that values superior customer service and offers a fantastic culture. As an IT Technician, you will maintain computer systems and networks, ensuring optimal performance while providing support to staff. This full-time position offers competitive pay, benefits including 401K with match, and opportunities for career advancement. Become part of a team that fosters a great workplace culture and is dedicated to excellence in service. If you have a passion for technology and problem-solving, this role is perfect for you!

Benefits

401k + match

Health, Dental & Vision Insurance

Employer paid Life Insurance

Paid Vacation Days

Employee discounts

Company events

Training programs

Excellent Training and Career Advancement Opportunities

Qualifications

• 3+ years experience in computer/network maintenance and desktop support.
• Strong knowledge of computer hardware, operating systems, and software.

Responsibilities

• Troubleshoot and resolve PC and peripheral device issues.
• Act as a point of contact for all IT issues across multiple locations.

Skills

Problem-solving

Communication skills

Attention to detail

Windows 10 troubleshooting

Network maintenance

Education

Bachelor’s degree in Computer Science

Certification in IT-related fields (CompTIA A+, Network+)

Tools

Help desk ticketing system

Active Directory

Network security software

Job description

Who We Are:
Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.

What’s in it for You:
VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters aGreat Place to Work culture!

What You’ll Do:
The IT Technician will be responsible for maintaining our computer systems and networks, ensuring optimal performance and providing technical support to staff. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a keen attention to detail.

Job Duties:

• Troubleshoots and resolves PC and peripheral device hardware and software-related problems with minimal supervision.
• Acting as a point of contact for all IT issues and requests for in multiple locations
• Travel to Store locates required when needed
• Updating Active Directory adding and removing User and Computer accounts
• Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no supervision.
• Applies standard diagnostic and troubleshooting principles, theories, concepts, and techniques in resolving user issues and technical problems.
• Updates notes in a help desk ticketing system from beginning to end to document steps taken to resolve customer issues.
• Performing IT equipment installs including, but not limited to desktop computers, network equipment, and UPS

Skills Required:

• Three (3) years of related experience in computer/network maintenance, desktop support, troubleshooting desktop Windows 10 environment, or applications support OR Combined education and experience qualifications.
• An equivalent combination of post-secondary education and/or job-related experience

Job Qualifications & Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field preferred
• Certification in IT-related fields (e.g., CompTIA A+, Network+) is a plus
• Proven experience as an IT Technician or similar role
• Excellent diagnostic and problem-solving skills
• Strong knowledge of computer hardware, operating systems, software, and network configurations
• Experience with network security and antivirus programs
• Familiarity with various operating systems and platforms (Windows, MacOS, Linux)
• Knowledge of internet security and data privacy principles
• Ability to work independently and as part of a team
• Strong communication skills and the ability to explain technical issues clearly

Physical Requirements:

• Must be able to pass post offer drug test.

Compensation:

• $20-$25 hourly depending on skills and qualifications.
• Full Time Position

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.