IT Technician Level 1

Inceed; Houston (TX); Hybrid; USD 55,000 - 68,000; Full time

Job summary

Inceed is searching for a skilled Level 1 IT Technician in Houston to provide critical support. The role offers a hybrid work schedule and involves managing IT resources across multiple locations while maintaining high standards of customer service. Successful candidates will possess technical expertise and be motivated to support company transitions effectively.

Benefits

3 medical health insurance plans

Paid time off, 401k, and holiday pay

Qualifications

• 2+ years of experience in computer administration and troubleshooting.
• Experience with Office365 and Active Directory.

Responsibilities

• Provide expert support for desktop applications and end-user technologies.
• Assist with new technology rollouts and manage hardware/software.
• Support onboarding/offboarding processes and manage service desk tickets.

Skills

Customer service skills

Technical expertise

Knowledge of network connectivity

Education

Associate's or Bachelor's degree in IT

Job description

Inceed has partnered with a great company to help find a skilledLevel 1 IT Technicianto join their team!

This is an exciting opportunity for a motivated IT professional to provide critical support across multiple locations while collaborating with a dynamic and knowledgeable team. This contract role offers a minimum commitment through the end of the year, with the potential for extension, as the company transitions to an external service desk model in early next year. The selected candidate will enjoy a hybrid work schedule, working onsite three days a week and remotely two days a week, along with a rotating on-call schedule every six weeks. The organization is seeking someone who brings a strong positive attitude, excellent customer service skills, and solid technical expertise.



Responsibilities:

• Provide expert support for desktop applications, phone systems, and end-user technologies.
  
• Assist with rolling out new technologies such as phones, networks, and systems across the organization.
  
• Manage and maintain hardware, software, MFP inventory, and server support.
  
• Support onboarding and offboarding processes, phone system configurations, and service desk ticket management.
  
• Monitor system performance and respond quickly to technical issues and outages.
  
• Assist in integrating enterprise applications with cloud services for streamlined user access.
  
• Participate in strategic planning for web-based initiatives and applications.
  
• Provide onsite IT support for the assigned office location.
  
• Participate in an on-call rotation, providing weekend support approximately every six weeks.
  
  
  

  Required Qualifications & Experience:

  
  
  
  
  
  • 2+ years of experience in computer administration and troubleshooting.
    
  • Ability to deploy, configure, and support desktop and mobile operating systems.
    
  • Experience administering Office365 and Active Directory.
    
  • Background supporting end-user phone systems and multiple locations.
    
  • General knowledge of network connectivity related to desktop and local area networks.
    
    
    

    Nice to Have Skills & Experience:

    
    
    
    
    
    • Associate's or Bachelor's degree in an Information Technology field.
      
    • Familiarity with ITIL practices and methodologies.
      
      
      

      Perks & Benefits:

      
      
      
      
      
      • 3 different medical health insurance plans, dental, and vision insurance
        
      • Voluntary and Long-term disability insurance
        
      • Paid time off, 401k, and holiday pay
        
      • Weekly direct deposit or pay card deposit
        
        
        

        Other Information:

        
        
        
        
        
        • Contract expected through the end of the year.
          
        • Hybrid work schedule: 3 days onsite, 2 days remote.
          
        • Rotating on-call schedule approximately once every six weeks.
          
          
          

          If you are interested in learning more about the IT Technicianopportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

          
          
          

          We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

          
          
          

          Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

          
          
          
          
          

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Inceed by 2x

Get notified about new Information Technology Technician jobs in Houston, TX.

Houston, TX $55,000.00-$68,000.00 8 hours ago

IT Technician (Operations Technology Professional)

Computer Technician - IDEA Lake Houston (25-26)

IT Service Desk Specialist: Standard Support

IT Service Desk Specialist: Telecommunication Basic Support

Home Technology Professional / Home Tech Pro

Computer Operations - Sr Computer Operator

Mid-Level IT Service Desk Specialist: Advance Support

AV Service/Maintenance Technician - Houston

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.