IT Technician - Launchpad to Sysadmin & Security

Dekko; Fort Wayne (IN); In loco; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

8% fully funded retirement plan

Healthcare, dental and vision

Annual professional development & cert

Mentorship by senior IT staff

Hands-on exposure to modern enterprise

Descrizione del lavoro

Dekko seeks an entry-level IT Technician to serve as the front line for employee technology needs. You’ll diagnose, repair, and deploy hardware and software, while delivering strong customer service and timely resolutions.

The role offers a launchpad into systems administration, networking, or cybersecurity, with mentorship and growth opportunities as you gain certifications and hands-on experience.

Competenze

• Associate degree in IT or related field or equivalent hands-on experience.
• Strong customer service orientation with clear written and verbal communication.
• CompTIA A+ certification (current or willing to obtain within 6 months).
• Hands-on experience repairing PC hardware (RAM, SSDs, power supplies).
• Knowledge of TCP/IP, Wi‑Fi troubleshooting, and Windows 10/11 admin.
• Experience with Microsoft 365 admin, user/license management, Exchange Online.

Mansioni

• Diagnose, repair, and replace PC hardware and software; maintain telephony systems.
• Image, configure, and deploy new workstations; retire old devices; wipe data securely.
• Coordinate with vendors on repairs, warranty claims, and equipment orders.
• Deliver high-quality internal support through clear communication and follow-through.
• Provide first- and second-tier support via tickets, phone, and remote tools.
• Troubleshoot network and connectivity issues (VPN, DNS, Wi‑Fi, printers).
• Manage user accounts in Active Directory and Microsoft 365.
• Document fixes and recurring issues in the knowledge base; track assets.

Conoscenze

Customer service

Troubleshooting

Hands-on hardware repair

Written & verbal communication

Team collaboration

Formazione

Associate’s degree in Information Technology or related field

Strumenti

Microsoft 365 admin

Active Directory

VPN / DNS / Wi-Fi basics

Windows 10/11 administration

CompTIA A+ certification

Descrizione del lavoro

Dekko seeks an entry-level IT Technician to serve as the front line for employee technology needs. You’ll diagnose, repair, and deploy hardware and software, while delivering strong customer service and timely resolutions.

The role offers a launchpad into systems administration, networking, or cybersecurity, with mentorship and growth opportunities as you gain certifications and hands-on experience.