IT Technician II/III & Consultant — Growth & Impact

TeamLogic IT, Fort Lauderdale, FL; Fort Lauderdale (FL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Training & development

Profit sharing

Job summary

An IT services company in Fort Lauderdale seeks an experienced IT Technician II/III to manage support requests, ensure system functionality, and assist with technical assessments. The ideal candidate has strong problem-solving abilities, customer service skills, and 5-10 years of relevant experience. This role includes hands-on technical support, hardware and software installation, and working closely with various departments.

Qualifications

• Experience with Cybersecurity solutions such as SentinelOne and Sophos.
• Minimum of 5-10 years relevant work experience.
• Ability to install and configure hardware and software.

Responsibilities

• Provide support for incoming requests via telephone and email.
• Perform hands-on fixes and installations at the desktop level.
• Prioritize incidents according to defined processes to meet SLAs.

Skills

Helpdesk support experience

Network support experience

Problem-solving skills

Customer service skills

Bilingual (English-Spanish)

Education

College diploma or university degree in Computer Science

Tools

Active Directory

Windows 10

O365

Job description

An IT services company in Fort Lauderdale seeks an experienced IT Technician II/III to manage support requests, ensure system functionality, and assist with technical assessments. The ideal candidate has strong problem-solving abilities, customer service skills, and 5-10 years of relevant experience. This role includes hands-on technical support, hardware and software installation, and working closely with various departments.