IT Technician II

Intelligent Technical Solutions; Philadelphia (Philadelphia County); On-site; USD 45,000 - 59,000; Full time

Job summary

Join a dynamic company as a Technician II, where you'll provide essential IT support both on-site and remotely. This mid-senior level role requires excellent problem-solving abilities and customer service skills to ensure high standards of service. With responsibilities ranging from troubleshooting system issues to managing client interactions, you will be a key player in IT operations. Comprehensive benefits and a competitive salary make this an exciting opportunity for growth within the technology sector.

Benefits

Medical Insurance Plan

Dental & Vision

Paid Time Off (starts at 15 days per year)

Company-paid training and certification

Qualifications

• Minimum two years in Helpdesk support or similar role.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license and vehicle access required.

Responsibilities

• Resolve workstation, printer, and standard application issues.
• Handle incoming calls for quick fixes from clients.
• Assist with basic networking and server issues.

Skills

Windows and Mac OS troubleshooting

Application troubleshooting

Networking

User profile management

Customer service

Education

Active IT Certifications

Job description

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Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.
  
  

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
  
  

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.
  
  

Compensation

• Pay rates ranges from $25.30/hour up to $30.35/hour and may vary by experience and location.
  
  

Benefits

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.
• Supplemental Life Insurance (Employee-paid).
• Supplemental Health Plans (Employee-paid).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security

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